PortoBay Falesia

hello this was our second trip my first trip was last year in the same hotel and it was the best three years we had spent in any hotel we loved the hotel and everything from service to food location everything but this time we were treated horribly at the reception the perrsonal at the reception was the worst a hotel should have as the first contact first of all they gave us seperate bed to a couple and wheen we asked the beds to be joined the reception personal after half an hour waiting for somebdy to come and join the beds told us and that too in the worst possible way that the housekeeping will come when they have time the worst experience anybdy can have in t¡a hotel where u have booked a second time for the treatment u have had earlier i will not recommend anybdy to book this hotel i dont know it was because we booked through trip .com because they treated us real badi am really hurt by the treatment given by the reception staff to a paying client

This hotel is officially rated 4 stars, but in reality, it barely deserves 2. First of all, the pool is a disaster. There's only one main pool, and it’s almost always green — clearly not cleaned or maintained properly. It smells heavily of chlorine, but the water doesn’t get changed for weeks, sometimes even months. Second, the breakfasts are extremely poor. There's hardly anything to choose from, and if you're vegetarian, good luck — you’ll be stuck with some fruit, and even that is mostly offered at dinner. The juices served at breakfast taste weird and fizzy, like they’ve gone off — definitely not fresh. Third, they advertised that the water in the nearby lagoon would be warm — that’s absolutely false. The water is freezing cold. We were expecting a comfortable swim, but it was unbearable. The rooms are old and poorly maintained. Cracked walls, dirty bathrooms, and when we checked in — after being asked to wait three hours for "cleaning" — the toilet was still dirty. Not acceptable. There are no activities in this hotel, even though they promised entertainment and animation. The only thing we saw was some kind of water aerobics class — that's it. No real shows, no fun, nothing. Meanwhile, the hotel right across the street (I think it’s called 3HB Guarana or something like that) has amazing entertainment, pool parties, music — you name it. Here, the only "entertainment" is the bar, and occasionally they have some live music in the evening, but honestly, it’s really bad. Also, the pools are not heated. In the middle of summer, with 40°C outside, the pool water was only 19°C. It doesn’t warm up, and they don’t heat it either. Almost everyone ended up sick — coughing, sneezing — because of how cold it is. Dinner? Very hit or miss. Sometimes you leave hungry. Seafood and fish are only served every other day, and the overall variety is poor. Honestly, this was one of the worst hotels we’ve stayed at. Definitely not 4 stars. It feels more like 2. Very disappointed!!!!