Mercure Cardiff North Hotel

Friendly service comfortable room

I stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.

I had a very amazing stay in the hotel, all the services were okay.

Excellent servics

Stay in the hotel for 2 days for business, the bar was super nice and I wanted to give a special mention to panchi, his service was amazing and taken care of me all night. His friendly and professional attitude towards work made me feel welcomed and comfortable, so for that I would like to send a special thank you. Food is good, would return again in the future for work!

The hotel itself is modern inside and clean, check in was speedy and the parking charge is cheaper to pay direct in the hotel than on the machine. I left an item which the hotel was so kind in sending to me at my home address, I am so grateful that I didn’t need to make a return journey. Thanks so much to the kind member of staff that helped me with this, she really went above and beyond! Thanks again!