Ibis Cardiff Gate - International Business Park

Good simple hotel, decent price and good location next the motorway including free parking

It was amazing

I stayed at this hotel with a friend, and unfortunately, our experience was very disappointing. One of the main reasons we chose this hotel was the advertised free parking with no reservation required. However, we were shocked to later receive a £100 parking fine issued by the hotel's collections agency called Civil Enforcement Ltd. Even worse, this charge was billed directly to our rental car company (Enterprise), which then charged us an additional £35 administrative fee for handling the fine. We tried contacting the parking agency, but they were unhelpful and dismissive, and it seems we’re now stuck dealing with this entirely on our own—despite having parked exactly as the hotel claimed was allowed. On top of that, the room was uncomfortably hot—there was no air conditioning or even a fan, and we had to leave the window open just to get some air. Unfortunately, this exposed us to loud noise from the parking lot throughout the night, making it difficult to sleep. Between the misleading parking situation, lack of ventilation, poor customer service, surprise charges, and a poor night’s sleep, I can't recommend this hotel. Unless these issues are addressed, I’d suggest looking elsewhere.