Quality Inn & Suites Oklahoma City North

Nice hotel with ridiculously low toilets (a lot of people - not just seniors - find these hard to deal with). This is a cheap fix that needs to be done. Also, bathroom could use some serious updating. Beds comfortable, room clean.

Went to Hotel for a night stay due to an emergency. Price $67.24 with AARP. walked in room we received a TXT stating the outage had been resolved and our house had electricity. Total stay 20 minutes . Went back down to the reception desk and they gave me a $27.24 credit back to my card. The cost for the 20 minutes was then $40.00. I have signed invoice from Quality INN with this transaction. Checked my credit card online statement the next day and this Hotel had put through 4 charges . 1 - 167.24 2- 100.00 3 - 127.24 4- 40.00 .This wqs on the 21rst of June Today the 28th I once again looked at my online statement and it now shows Posted transactions 1 - a charge for 67.24 to Golden Tulip Hotels in Oklahoma City Pending 1 - 100.00 2 - 127.24 3 -40.00 Quality Inn has $267.24 tied up with approval codes from my credit card which are not authorized and I have no idea what or why they would ask for these approvals. The only valid charge should be for a total of $40.00 for the 20 minute stay. It could have showed up as a $67.24 original charge minus the $27.24 credit for a valid charge of $40.00 Can not get any answaers fro the Hotel management on all these extra charges and the charge for $67.24 which was posted which should have only been $40.00 Pending Transactions Transaction Date Description Amount ________________________________________ 06/26/2023 TEMPORARY AUTHORIZATION 026070 - DOMINO'S 9652 - OKLAHOMA CITY OK $38.25 06/20/2023 TEMPORARY AUTHORIZATION 020578 - QUALITY INN AND SUITES - 4054787282 OK $40.00 06/20/2023 TEMPORARY AUTHORIZATION 020294 - QUALITY INN AND SUITES - OKLAHOMA CITY OK $127.24 06/20/2023 TEMPORARY AUTHORIZATION 020237 - QUALITY INN AND SUITES - OKLAHOMA CITY OK $100.00 Recent Transactions Transaction Date Description Amount ________________________________________ 06/20/2023 GOLDEN TULIP HOTELS OKLAHOMA CITY OK $67.24

Very clean very comfortable. After checking in, I was told that the pool was closed for maintenance and that all web pages was aware When I made reservations, nothing stated about the pool. This was the reason I chose this hotel was for the pool.

The woman at the front desk was un professional, when I walked in she was busy joking with the guy fixing the pool, even though I was right in front of her. Once she was done then she greeted me. they had a sign up saying even if you are a Wyndham platinum member you can’t have late checkout, or you will be charged. Then the clerk started doing a dance saying we won’t be part of Wyndham soon!!! Distasteful…. Also we had to have the key rekeyed 5 times because it kept not working. The bed was comfortable, and clean. The hotel itself appeared clean. The breakfast was basic, and not worth having out. If you are a Wyndham member look elsewhere…

I completed the online reservation including entering my credit card information. However, I did not receive a confirmation of the reservation and did not receive a charge with a confirmation number on my card statement. I ended up calling the desk of the hotel to check on the reservation, no reservation was made and I had to make one over the phone. The staff was very courteous and efficient. The rooms were clean and quiet.

The first room had urine on the toilet seat. I asked for a different room and that toilet had not been cleaned either. There was no apology from the staff. It was disgusting, I will never stay here again.