Colcord Hotel Oklahoma City, Curio Collection by Hilton

This hotel is conveniently located near the Paycom Center, Myriad Botanical Gardens, Bricktown, and other downtown OKC locations. The well-decorated rooms were clean and comfortable, and the Flint Restaurant was a nice breakfast option. Valet parking works smoothly.

Avoid This Hotel – Poor Customer Service and Security Issues While the Colcord Hotel and its Flint restaurant have a nice appearance, our experience was completely overshadowed by a serious incident and unacceptable customer service. During our stay, items were stolen from our car while it was under the care of their mandatory valet service. When the vehicle was returned to us on checkout day, even the valet acknowledged that things appeared out of place. We reported the issue immediately. However, since it was the weekend, we were told there was no manager on-site but that Kyle, the general manager, would call us first thing Monday. He did not. My husband left a voicemail on Monday, and after still hearing nothing, I followed up on Tuesday. Kyle finally returned our call Tuesday evening, but I was unavailable. I called back Wednesday morning and left a message—again, no response. My husband called once more on Thursday. As of now, we have yet to speak with anyone from hotel management. This is by far the worst customer service I’ve ever experienced at an upscale hotel. Not only was our property stolen while in their care, but their ongoing lack of urgency or follow-up has made it clear they do not take this seriously, nor do they care how this incident has affected us. Use extreme caution if you plan to valet or stay at this hotel.

A beautiful hotel, charming staff and a well appointed room - but I can’t give it 5 stars because the WiFi in our room was so bad! That may sound trivial but as an overseas traveller I was reliant on WiFi rather than mobile data and I had to leave my room to go down the corridor or even down to the lobby to access the internet on phone or iPad.

I stayed here for three nights on the recent trip. The staff was super nice. My room was really big and very clean. I liked the deep soaker tub. It’s very close to the basketball stadium. And it’s a short walk to all the Bricktown restaurants. The restaurant in the hotel is very good. It’s an old building and very cool inside.

Beautiful hotel One of the prettiest hotels I have stayed. The Flora inside hotel was a great restaurant. Staff was all very friendly. Great location for concert at Paycom. Would highly recommend.

Favorite hotel needs a little TLC. The Colcord has always been my favorite OKC hotel but the condition and service has deteriorated. We ordered breakfast for room service and the food was overcooked and tastes horrible, were given no coffee cups for pot of coffee. The beds are broken down, uncomfortable and need to be replaced. The in room snack bar needs to be replaced more often. I had the snicker bar when we arrived back after a night out and it was stale and inedible. The level of comfort and service I’m used to is just not there.