SureStay Hotel by Best Western Oklahoma City West

Wonderful time. We love this place. This is the hotel we choose everytime we want to stay somewhere. They are clean and nice. Quiet and respectful

For the price it’s fine, but the doors aren’t sealed correctly so I kept having crickets coming into my room. I bring my own towel because you can look and see that the towels aren’t that clean.

Secondhand Smoke Hotel *the room reeked of cigarette smoke *night attendant balked at my request for a paper invoice. Ask for an invoice; in the morning the attendant couldn’t find evidence that I paid a security deposit in cash. If I didn’t have an invoice I wouldn’t have gotten my money back. *Photos are misleading. The room did look clean and nice but the interior bathroom door knob looked as if it were crushed by Magneto. I failed to take a photo unfortunately. We endured the cigarette smell because we were exhausted driving nonstop for 24 hours. JFYI Even if a room isn't actively being smoked in; it doesn't mean it is in a nonsmoking condition. There is this thing called a building envelope. If you have a structure and it shares walls, a roof, a foundation, the floor, etc. cigarette smoke permeates in all building components like drywall, wood, wall coverings, carpet etc. because these are all porous materials. Also there are always micro crevices were smoke can travel. Unless you have a separate building for smoking rooms, you will continue to have this problem.

Smoky, harsh light, nothing works Room smelled like smoke, lighting was very bright and harsh regardless of which lamp we used - we ended up having to use the bathroom lights and close the door partway just so we didn’t get blinded. Television would not work - learned that the phone did not work when trying to call the office about the television. Ultimately got it fixed, but took an hour of several random people in our room working with no urgency. Ended up having to reset the cable box and they realized they had given us the wrong remote. Had high expectations since this was affiliated with Best Western, but it was honestly one of the worst hotel experiences I’ve ever had.