Guest User
June 12, 2023
Not up to Hampton Inn standard. Staff is very polite and made effort to address numerous deficiencies. However, due to understaffing front desk & person responsible for breakfast is overwhelmed. Breakfast Buffett: one person working Sat/Sun morning. She was not well trained. Ran out of almost everything from eggs, to plastic forks. Only fruit option on Saturday was Mandarins, only option on Sunday was brown bananas or bruised apples. No hard boiled eggs. Dirty waffle area. Coffee grounds in hot water. Tables were never wiped down between guests, as the person working had no time with the volume of food she had to supply. Room: tired looking. Cabinet door for fridge hanging off 1 hinge, bathroom vent filthy. Towels dirty and stained. No water pressure. Front Desk: maned occasionally by 1 person only. Thus lines during the day. And the person was not able to address noisy guests on the 4th floor who were disturbing everyone, shouting, noisy, running, pulling 'do-not disturb' signs from door handles, slamming their doors. The ONE man working the hotel Saturday night did indeed come up to the 4th floor to confront unruly guests. They unfortunately were not deterred. I witnessed several guests complaining about the situation and when I also complained, front desk advised they had received many calls. I did confront the noisy guests myself at 11pm on Saturday night after not having slept on Friday night due to noise. Not a pleasant situation. Front desk person advised there is no security personnel available, nor protocol for asking unruly guests to leave, and OK City police do not respond. Thus, would not recommend this hotel for solo travel or young families. Small pool with maximum depth of 3'6" which is great for children.