Casa Ojai Inn

Had a super negative check in experience this past weekend visiting for the ojai marathon. We arrived at around 9pm, got to our room and it hadn’t been turned over yet. The sheets were dirty, towels were all over the floor and the bathroom hadn’t been cleaned. What’s weird is that the bed was partially made? So it seemed like they tried to make the room but quit halfway. The tv box was also missing and the sofa in the room seemed ancient and filthy. The front desk staff David did his best to turn it over after about 45 mns since housekeeping was gone for the day. He mentioned ownership would provide some compensation for the inconvenience and I received a 20 dollar return on my 1 night stay (which was around 300 dollars) Felt like a big miss and overall not happy with the experience.

This hotel property was strange; you get lots of text messages, but they lack customer service. When I went to tell the front desk that the room had ants in both the bathroom and bedroom, their response was "when it gets cold in Ojai they come indoors". For the overpriced rate, I was charged they should be able to address this. Resort fee for no breakfast, 2 generic bottles of water and 2 tiny trail mix packages? Also, the shared bathroom with the bedroom is a very dated concept. Separate the 2 rooms. Bottom line - try another location in town until they get their act together.

Excellent customer support from Jim. The mini fridge didn't seem to get cold. He came by to look and explained that these kinds of fridge do take sometimes to cool (not cold). But he was so kind to bring us an extra fridge. The A/C was above the vanity so air was blowing up to the ceiling and didn't seem to cool down the room that much. (We had a room that got afternoon sun and was there at the hottest part of the month). Jim also volunteered to monitor our room temperature so it doesn't shut down when we leave the room. Without Jim, this lodging would have gotten a much lower rating. Expensive for a basic, motel type lodging. Better conditions for fridge/AC and a little facelift for the dated room would go a long way.

This is a wonderful Inn located in the very quiet edge of the main drag through this quaint town within walking distance to a few restaurants & shops. My first impression was it's very safe there. I never once felt that anywhere in Ojai was unsafe, especially at the inn. I routinely went out to the pool alone late at night, so it meant a great deal to feel that safe! The room was nice, very clean, & had great comfy furniture. Parking was right at the front door so that was awesome. We're a very picky group to impress, but this was a very nice stay for us. The customer service must be mentioned. Every contact with staff members throughout the week was a great experience. They were a wealth of knowledge to us Ohioans visiting Ojai for the first time. And they took care of our every need. I'd certainly go again to stay there as it was just an all around great time for us. Highly recommend the Casa Ojai Inn!

Loved staying here. Great value. Great location. Doggie friendly. 10 minute drive to the Pratt trail head for amazing hiking. Doggie friendly hiking. Great location for walking the local residential neighborhood admiring the beautiful homes. 10 minute drive to Meditation Mount for a beautiful sound bath. 5 minute drive to great healthy market w everything you need. 1 mile walk or drive (I drove) for downtown coffee shops, cafes & galleries. Excellent safe location - great price. Will definitely come back. Solo weekend away for grounding.Front staff super nice. Room clean & comfy. Great little patio for reading sunning.

To be honest, our two queen bed room was clean, quiet, and had a decent number of amenities (refrigerator, iron, coffee machine, TV, desk), but that was about it. The room charge included a breakfast, which was not available due to Covid. I was directed instead to the nearby restaurants, which were fully open without any restrictions. One wonders why Covid affects this hotel but nothing else in the entire town of Ojai. To me this sounded like a cheap excuse to get away with as little service as possible, which still charging full price. My room description included a balcony, which was non existent, unless you count the 2nd floor walkway to the room entries as a balcony. Our digital lock for the room was apparently broken, since it required new room keys twice, and then still worked only sporadically. An additional blanket was promised by the lady at the front desk, but never arrived. I have seen other hotels accommodate my wish for a regular 115V outlet to plug in my hybrid, which was not possible at the Casa Ojai Inn. Instead I was informed that "the town has charging stations". Yes, there is one 0.6 miles away, which was permanently occupied. Ideally, you could walk from the charging station to the hotel in 20 minutes, if you were lucky enough to find the station available. For the price of close to $600 for two nights I would expect some service from the hotel other than the "sorry, not here" response. All in all, if you just need a place to spend the night, OK, but plan to find a nice place to sit after returning from a hike or sightseeing somewhere else.

The room was dark and a bit creepy and had seen better days. The TV did not work. The beds were a joke: the classic firm on the edge, but rolling into a gully in the middle; and they creaked. The two stars are for: (1) they are pet friendly and the lovely young woman at the front desk tried hard to fix my TV but to no avail. (2) They did give me a small reduction in charges because the TV didn't work (after I requested it).