Hotel Topaz Ozai Ekimae

挺不錯的酒店。

The single room is large and comfortable, but the double room is a bit crowded. You have to return the hotel key to the front desk every day when you go out. When you return to the hotel, you can pick it up at the front desk. At the same time, the front desk will give you a breakfast coupon for the next day. The hot spring bath is comfortable and has Mineral taste should be natural, breakfast is buffet

There is a wonderful large public bath with hot spring water flowing directly from the source. The topaz-colored water seemed to have the effect of regulating the autonomic nervous system and relieving stiffness. The single rooms are clean and new, and it is a short walk from JR Ozai Station, so it may be ideal for solo travelers who want to enjoy the hot springs. However, I think the problem is the staff and management. After checking in, I tried to use the large public bath, but it was crowded with day-trippers and it was like washing potatoes. I had plans, so I waited until the next morning to use it. I checked with the front desk several times to make sure I could use it the next morning. However, the next morning, for some reason, the large public bath was closed with a "Closed" sign. There were other angry guests, so we all ended up using it together. As expected, we were impressed by the excellent quality of the hot springs. Another thing is that you have to fill in all your address and phone number when you check in. When you make a reservation through an online company such as Trip.com, the hotel has all the information, so you should only have to sign. In fact, that is almost always the case now. I have a slight disability in my fingers, so I wear a help mark. My hands shake and I'm not good at writing, so it was painful. I managed to finish writing it, but it caused me further mental anguish. The staff member corrected me out loud, asking, "Is this a 7? Is it a 3?" I was so embarrassed and sad that I started crying. Can't they see the help sign? While it seemed like all of this was the staff's fault, I felt that in fact the problem lay with the rigid management's operations. Business hotels with wonderful large public baths with natural hot spring water are actually quite rare. To the management: Please try to see things from the customer's perspective, even just a little.

The natural hot springs were also well regulated so that they didn't feel too crowded with day-trippers. It was disappointing that the women's mist sauna was not available for use in the morning. I booked a consecutive night stay after checking the times on this reservation site because I wanted to relax, but although check-in was listed as 2pm and check-out as 12pm, when I checked when I arrived at the hotel I was told that check-in was 3pm and check-out was 10am, the same as on the official reservation site. If this is the same as on the official site, please correct it.