Ogunquit Tides

Awesome place to stay

I stayed at Ogunquit Tides on July 12, 2025, after booking and paying for a King room. When we arrived, we were given a room with two Queen beds instead. Later that night, the toilet began making an extremely loud, jackhammer-like noise for about 30 seconds every time it was flushed. I have stomach issues and needed to use the bathroom multiple times, which made sleep nearly impossible due to the increasingly loud and extended noise. I called the front desk for help, but no one answered—likely because the office had closed at 11pm. The next morning, I went to the office at 9:45am to request a refund. The senior manager, “Lisa,” refused and said, “I will not be giving your money back. The reason I’m not giving your money back is because the rates are so low.” I explained that we did not receive the room we booked, and after showing her video evidence of the noise, she still refused a refund, insisting no one had ever complained about this before. She told me to email her the video, which I did right in front of her. She offered to have maintenance check the issue but again said there would be no refund. We returned the keys at 10:20am and asked for the manager's name and number. She gave us the name “Nagina” and a phone number. My mother called shortly after and asked to speak with Nagina. The person who eventually answered refused to give her name despite repeated requests, eventually saying her name was Lisa. She bizarrely claimed the loud noise in the video was coming from my car, not the toilet—despite the video clearly being filmed inside the bathroom. When questioned, Lisa accused my mom of putting words in her mouth and hung up on her. We waited until 11:10am—no one from maintenance ever showed up. No follow-up call or email came from the hotel, despite a promise to contact me. The overall experience was unprofessional, dismissive, and unacceptable. We didn’t receive the room we paid for, were kept up all night by a maintenance issue, and were met with dishonesty and blame-shifting when we asked for basic accountability. I would not recommend staying here.

I like the size of the two bedroom suites. I did not like the fact that it had a kitchenette, but it was very minimally stocked. There were no bowls, no mixing utensils, only two pans a few plates and cups. The indoor pool is supposed to be heated, but it was cold. It lacked a playground for children.

great

We rented two rooms side by side for girls night. We just have a great time. This is my 2nd time staying here and we do not have 1 bad thing to say. Will be back

Nice place will stay there again. Couple of problems. 1. Room temperature was below 60 degree's F. upon arrival. Took till 2:00 AM to heat the cabin up. 2. Coffee was not replaced on the second day. 3. TV (Amazon fire) remote did not work consistently.