Residence Inn Tampa Suncoast Parkway at NorthPointe Village

I’m just past 1/2 way of a 16 day stay. Enjoyable stay but they have refused to address my concerns on the gym - I’ve notified the front desk twice. The floor has never been cleaned, towels are generally not available, there’s no wipe it’s to wipe down the equipment in spite of the big sign on the door that says to wipe down equipment before and after use.

We have stayed here before. I think this last time was the last for me. I prefer people up front at the desk that engage you with their eyes instead of just looking down at the screen and maybe try to smile more? It’s called hospitality. Funny that’s the name of your industry too. Our flight was a late one out and I asked the night before about a late checkout. Didn’t want to sit at the airport for 5 hours. So I asked and before I could finish it was 12 checkout. I said so no late checkout? Oh wait. What is the room number (Hello? Try to look at me just once?) once I have the room number she said nope 12 pm. Okay thanks. 5 hour airport sit in activated. We then complained about the parking. Here’s an idea stop charging people ridiculous incidental fees and maybe charge a little for a parking pass. It’s ridiculous that two night I had to park at some apartment complex and walk to the hotel I paid to stay at. Of course when I mentioned it all that was said was yes it’s terrible. I give up with this place. I’ll stay somewhere else from now on. Too bad because we loved the room.

A day at the residence inn The 2 things that were a little bit not up to snuff was the air conditioning Fab that was very loud. And the bathroom shower is a tad in narrow not a fit for a larger person Thanks

Lobby has a large lounge area with plenty of seating. Continental breakfast is popular with many options (bagels, eggs, bacon, waffles, cereal, yogurt, orange and apple juice, etc. -- The food was freshly stocked, although the fruit on offer had seen better days.) Reception service was fast and friendly. We were given a ground floor room down the hall from the convention rooms (there was some noise during the day when events were held). The room looked out onto the basketball hoop and part of the parking lot, so we couldn't open the curtains for more sunlight without being on display. The room was clean and spacious -- full kitchen (refrigerator, stove, dishwasher, microwave, coffee maker, sink, silverware, dishes, pots and pans), desk and chair, sofa with chaise sectional, 2 bureaus with drawer space, a bistro table and two chairs, a flat screen TV in both the living area and the separate bedroom (limited amount of channels to choose from). There were plenty of outlets. Bedroom has a digital safe (happy that this was added, as it wasn't an option during our stay a few years prior), iron/ironing board in closet and outlets in the nightstands. Bathroom had a toilet/tub shower combo (vent works when the lights are on to get rid of humidity, but so-so water pressure) with a separate vanity/sink area outside. Hairdryer and 39 Degrees North toiletries. Hotel is within walking distance of a gas station/convenience store and a few restaurants and a 5 minute drive to a Publix and CVS.

Business trip Room was clean and well stocked for suite. Only issue was both TVs were not working in room. Someone intentionally unplugged the cable box from TVs not sure why someone would to that.

The staff at the Residence Inn welcomed us as long term guests during a challenging time. In all we stayed nearly four months. The hotel was very clean, accommodations were spacious and amenities very nice. It was a treat to enjoy the daily breakfast, a definite perk for our stay. The staff was very friendly, attentive and accommodating. Sales manager Jackie Seneca and Assistant Melanie Cancel provided excellent customer service. Also, staff members Annette, Carolina and Dante were so warm and friendly and made our stay there very pleasurable.