Sandals Ochi Beach All Inclusive Resort - Couples Only

Our stay at Sandals Ochi in Ocho Rios was truly unforgettable, thanks to the incredible service from our butlers, Roberto and Natalie. From the moment we arrived, their warm and friendly demeanor made us feel right at home. They went above and beyond to anticipate our needs, ensuring every detail of our trip was perfect. Whether it was a thoughtful touch in our room or their personalized attention throughout the day, Roberto and Natalie made us feel cared for in a way that exceeded all expectations. Their professionalism, kindness, and dedication truly enhanced our vacation experience. We can’t thank them enough for making our stay so special!

The weather was on the chillier side and very cloudy a majority of our trip (which is obviously not the resorts fault at all) but Sandals Ochi was not prepared to entertain guests at all other than providing the ocean. There was only ONE working whirlpool on the whole resort, the paint and sip was held at a location that could not accommodate all people that wanted to participate and they also didn’t have enough easels, I cancelled my spa appointment after waiting over 20 minutes undressed past my appointment time and the staff just kept telling me they were backed up, rooms experienced flooding, and there was atrocious communication between guests and staff. My parents were randomly “upgraded” to a butler villa suite, but the staff did not inform my parents that would mean they would have to take the bus every time they wanted to go to the beach. They also had to wait an additional hour and a half to even be brought to this new room after checking in. They also upgraded them to a suite that should have came with a butler but then neglected to provide them one, this made it incredibly hard for them to get a golf cart to pick them up from their room to even get them to the bus station. Every restaurant took at least 1.5 to 2 hours to get food. This has been my second time to this exact location and after the first time I was so excited to go back, but now after this time, I will not be returning.