Couples Sans Souci

The resort is small with 3 restaurants. The food is of a very high standard, particularly the Casanova Restaurant. The rooms are spacious and fairly modern with a good sized bathroom. The aircon in our room was new and made sleeping very comfortable. On the down side the extractor fan in the bathroom did not work which left the room a little damp. This in turn prevented the phone chargers from working but reception charged our phones without fuss. The beach at the main part of the hotel was quiet and relaxing with a pool only a few yards from the clean sandy beach. The staff were very helpful generally and some went above and beyond to greet and make guests comfortable. A special mention for Ivaney in room service, Carol in the breakfast area who sings gracefully every morning and Yasheken who greets guests at Palazzina. Lloyd and Herde in bar service were very helpful and approachable and Machugh was a good entertainment host/coordinator. If I could make some suggestions, I would ask that complimentary access for boat trips etc are better explained and that staff in the customer service area are more approachable for help and guidance. As the face of the hotel, I think some… could be more pleasant and strive harder to offer assistance for new guests who have not been before. I would rate the hotel as 4 star in comparison to others we have visited in the Caribbean, mostly because of restaurant options, room finish and size of the complex.

Just back from our second visit. This is by far and away the best resort we have ever been too. Having spend 14 days their we did not want to come home. Food is first class , rooms are spacious and well maintained. For an English man the no tipping policy is heaven sent. Pool are clean drinks are well known brands including the mixers. Entertainment staff are engaging and the evening entertainment is good. Sunset beach is a must. The only thing that was not great was the Wi-Fi in our room (a112) it kept dropping out, which made ordering for the mimi bar and dinner reservations tough at times. Returners dinner both weeks was magic, first class menu and service. All in all we will be back again and I can not imagine going to any other resort in Jamaica. Simply the the best

Couples San Souci is without a doubt, one of the most exceptional hotel experiences I've ever had. Check in was a breeze and took less than 5 minutes, my only dissatisfaction there was I didn't receive a welcome drink. That was made up for instantly as even though my room was not ready I was invited to enjoy the property until it was, this included bars, restaurants and all water activities. The room was spacious, clean and included robes. I had a garden view, at Couples San Souci I must say they are big on nature so the property is like a rain forest, they are so many trees which makes it conducive to the utmost relaxation for nature lovers, thumbs up for this. Every team member I interacted with—from housekeeping staff, water sports staff, servers and supervisors at the restaurants and bars —was exceptional. They went out of their way to make sure every moment was perfect, always asking if you are okay or just warmly greeting you upon passing. Dining at the  restaurants were amazing. The breakfast buffet  had a wide variety of  local and international offerings. Lunch and dinner  were equally exquisite and the true Jamaican flavors were on offering,  spicy. The property has multiple pools and jacuzzis, a wide variety of water activities and attentive competent watersports staff to ensure utmost enjoyment. I loved the swim up bar, bar tender was attentive, pleasant and engaging with the guests. The absolutely best part of my stay was my interaction with the staff. Special mention must be made of the gentleman from housekeeping that came to clean up after  water was dripping from the AC on the night of July 8th. He was so apologetic and genuinely concerned about our comfort. The supervisor at Palazzina that worked on the night of July 7th, you ensured that we got something extra from room service. Thank you 😊 Muta from watersports, ensured I got a personal guided tour on my snorkeling trip. It was greatly appreciated. Couples San Souci isn't just a hotel,  it's an experience that leaves you wanting more and will have you planning your return trip before you check out.

Use Google Earth to browse any resort before you go, however Jamaica does not have Hi resolution. You will not be disappointed with Couples Souci facilities and the bay, which they own the whole thing. Food, drinks, beach, staff, beach toys, all will exceed your expectations. Flying into Montego Bay is a farther ride, however there are more flights into MB and your ground transportation is included anyway. Pack some nice clothes for dinner!

We’ve literally just left and I have say the overwhelming feeling is of disappointment. The pros of this resort are its undoubted beauty, it’s a really pretty, beautifully maintained, small, stylish resort and that’s something that can’t be faulted. The other is the price, it’s certainly a very reasonable price for an AI. The rooms(we were in B301) are very nice, spacious and pretty with very comfortable beds, decent aircon and huge bathroom(the shower is terrible though, barely a trickle of lukewarm water). Sadly the cons of this place far exceed the positives. The biggest and most disappointing issue was the staff. No matter how smiley, friendly or polite we were(we’re naturally bubbly and friendly people) we never got the same in return. The vast majority of staff seemed almost annoyed that we were there. Getting a mediocre unfriendly service at almost every meal became frustrating. Expecting a friendly welcome or a smile was obviously too much. I’m glad we aren’t expected to tip at this resort because I would have struggled to find any staff who would make me feel inclined to do so. I don’t understand where the resentment comes from. When someone greets you with a smile and a cheery good morning, it actually takes effort not to respond in kind..most couldn’t even find it in them to look you in the eye when speaking to you. The dismissive attitude on the whole was upsetting. There were a few standouts however..the shining beacons of delight.. John, who had such a genuine smile for everyone, made us feel welcome every time we saw him. Carol, who was at the omelette bar, was another wonderful surprise, as was Jody Ann and Tamesha who were some of the most lovely ladies we’ve met, an absolute asset to the company, we just wish all the staff would take their lead. The second biggest disappointment has to be the food. We didn’t expect fine dining, but something above mediocre blandness shouldn’t have been too much to ask for. I’ve never understood the dumbing down of the Jamaican flavours. I understand the clientele are mainly American and perhaps it’s to cater to their tastes, but the lack of authentic flavours or spices was just ridiculous. The standard of most food was poor.. I think I could name 3 dishes I really enjoyed and the slow service(even taking into account ‘island time’) was unreasonable. Their gala nights and Caribbean night buffets are good though, great selection(service was as always , pretty terrible.. so unfriendly). The veggie bar, whilst the food is delicious (shout out to the smoked Marlin sandwich) .. the service was always RIDICULOUSLY slow.. and again, I hate to say it but the lady was borderline rude most of the time. You never see any management , when we were at Sandals RP, the GM was always wandering around, greeting guests, asking about their stay (even handing out ice lollies).. nothing like that here. And handing out customer feedback at the end of the stay is pointless.. it doesn’t help us. Reple