Hotel Mar Vista

I stayed at this hotel with my family for an overnight beach trip, and unfortunately, the experience was extremely disappointing and even concerning. We arrived a little early to see if we could check in but were told we had to wait until 4 PM. That was no problem. However, when we returned at 4, there was a long line at the front desk with only one receptionist working. After finally receiving the keys to our room, we went upstairs — only to find someone already inside the room. This is a MAJOR security issue. I was immediately alarmed and felt unsafe. What if someone else had been given keys to our room while we were staying there? I went back down to inform the front desk. The receptionist apologized and gave me a key to a second room. When we entered that room, it hadn’t even been cleaned. The sheets were a mess, the room was dirty, and it was clear housekeeping hadn’t finished. At this point, it was already after 5 PM, and my kids and I were still dragging our luggage around the hotel, just trying to find a room we could actually stay in. I went back to the front desk for the second time, and again, the response was underwhelming. The same woman, who I later found out was actually the hotel manager (though she never identified herself as such), suggested we go swimming in the meantime. Swimming? After a three-hour drive and all this chaos, relaxing in a clean room was the only thing on my mind — not the pool. Throughout this entire ordeal, there was no offer to make the situation better. No room upgrade, no refund, no voucher, not even a genuine apology. Two days have passed since our stay, and I’ve still heard nothing from the hotel about what happened. That just tells me they don’t truly care about their guests or take these concerns seriously. The hotel is extremely disorganized, the staff is uncoordinated, and worst of all, there are serious security and safety issues. Handing out keys to an already-occupied room is completely unacceptable. I truly regret staying here and cannot in good conscience recommend this hotel to anyone. Please think twice before booking here.

This is a kid friendly spot, which is nice. The pool is good sized and the hot tub was nice too. Their "breakfast" was just to-go pastries and coffee and that was it. Outside of that, the staff was friendly. We have stayed 2x now and it's worth it if you have kids who like the pool.

We liked the location. The breakfast was coffee and a package of danishes.