Hilton Garden Inn Ocean City Oceanfront

We enjoyed our stay very much. The location was wonderful and the service was great. Everyone was helpful and nice. We didn't eat any food there, but I'm sure it is good. Thank you for a great stay. We will definitely include this on our list of places to stay in Ocean City, MD.

We booked the King suite Ocean view, and it was a very large two-room suite with a full size refrigerator. They didn’t have a drive-through area in front of the hotel to temporarily park and check-in, but they kind-of did have one in the north side underground parking, not the outdoor parking. Between the two undercover parking garages on the north and south side of the building, there was also a relatively large outdoor parking on the west side of the building. Seems to be plenty of parking, although you may have to walk a distance in the busy season. The luggage carts were the new style, small triangle-shaped carts that don’t hold very much luggage. A poor decision on management’s part for a hotel sitting on the beach in Ocean City, MD. It’s gotta be a family vacation destination. I had to make two trips in those little carts to get our stuff up. On check-out day there was a bell hop on duty that helped us deal with the extra luggage. He just happened to be off the day we arrived. I ASKED FOR EXTRA TOWELS IN THE HILTON APP WHEN MAKING THE RESERVATION, BUT THEY WERE NOT IN THE ROOM SO I ASKED FOR THEM AT THE DESK. BY THE TIME I GOT BACK TO THE ROOM, HOUSEKEEPING WAS BRINGING THE EXTRA TOWELS. KUDOS FOR SPEEDY SERVICE. One of the thermostats was showing a low battery icon, so I asked for batteries, but the front desk said they will send maintenance. They weren’t as quick as the housekeeping towels, but the maintenance man arrived within 15 minutes to change the batteries. This was probably 8 PM in the evening, so this hotel obviously has, maybe, 24 hour housekeeping and maintenance service. The shower was a bathtub style, but had multiple spray patterns to choose from in the shower head. Other than the flow rate being relatively low, the shower was nice. The soap, shampoo, and conditioner bottles were installed too close to the shower head, and should’ve been placed further back. And the little rack, should’ve been placed closer to the shower head. Just my opinion because I kept bumping my shoulder into the bottles as I was showering. In this King suite, there are plenty of extra spaces to place your suitcases. A very nice touch. Also plenty of outlets to keep your devices charged. I thought the sleeper sofa/couch was quite comfortable for sitting on. We were on the seventh floor, and it was relatively quiet. The hotel is located just north of the Ocean City boardwalk, so it’s very easy to get to if you’d like to walk the boardwalk. There is also access to the beach, and a wet room where you can rinse off, or rinse your feet off before going back into the hotel. This is a very nice touch. The entryway lobby is a significant “wow” factor, but check-in is up on the next floor. You either walk up the stairs, or you take the elevator. Just a tad confusing if you’re a first timer. The ocean view room, is an ocean view room directly facing the Atlantic Ocean. Very nice sitting out on the balcony, listening to the waves and relaxing. Th

This property is a Hilton Garden Inn in name only. If you are accustomed to the quality of a Hilton Garden Inn, you will be a bit disappointed. The rooms are basic and bare. For some reason, they don’t have dressers, but rather benches with box type storage underneath. The in room tv has very few channels and simply doesn’t work at times due to poor satellite reception. The beds aren’t the usual comfortable plush type that Hilton Garden Inn has made its name from. Lastly, the linens and towels are leftover, old and dirty from the previous hotel this property once was. The location is great. Beachfront and just a block from the boardwalk starting point. The restaurant staff was great as well. One odd point is that for some reason they close the bar on the oceanfront deck at 5 or 6. Why in the heck would you close such a potential money maker? There is a very obvious lack of restrooms in the lobby, bar and restaurant area. Small restroom areas that are supposed to to serve hundreds of guests and conference attendees simply doesn’t make sense. In what has become the norm at many hotels, prepare to be nickel and dimed for everything. Parking is a fee. Resort fees are charged. The bell staff literally hides luggage carts so you have to pay them to take your luggage to and from your room rather than simply do it yourself. Lastly, the front desk staff had no idea how to use their own billing systems. My card was charged and credited several times rather than the normal process that Hilton usually does. In the end, stay at the other Hilton properties in OC. I haven’t had a problem with any of those hotels. Hilton should take a look at this one and see if it bringing down their brand.

We had a great stay at the Hilton Garden Inn! Our room was very nice and clean and the views of the beach were amazing! The location was perfect, close enough to the boardwalk, but not in the middle of all the action. We stayed here when it was the Dunes Manor and we definitely liked the new and refreshed hotel more.

Front desk was not very welcoming. Elevators took 10 minutes to get. Right on the beach. A little far from the boardwalk action.