Courtyard Ocala

Sir if you want your $7.70 right now we can give you cash but that will come out of Korrine’s purse” this sounds so condensing toward her own staff, let alone their dignity and mine. Marriott should seriously consider this statement to coach the GM. Front Desk Korrin & General Manager Susie Rutschow - both provided a horrible service. I was charged $7.70 for a bottle of water that I asked at the front desk, which any long term member does at every Marriott and front desk staff gives a complimentary water. During check out I was told they don’t do that here at this property which I would have been okay if I was told that at the time of check in. But clearly they failed but are very quick to educate us as long term members to learn this about them. Susie the general manager was on the phone and said she will Correct the bill on Monday when she gets into the office while Korrine who is leading the font desk does not have the rights to do so. As a customer you are educated about their water policy for us to keep in mind going forward by a GM who is at home talking in the phone and will not give me a correct bill on the spot and we should be okay with that. What was distasteful was neither of them had an ounce of humility and the kicker is Suzi said and I quote “Sir if you want your $7.70 right now we can give you cash but that will come out og Korrine’s purse” this sounds so condensing toward her own staff let alone her staff and my dignity. One would expect a little more humility and customer centric rationale from a GM of all. This was one of the worst I have seen in my time with Marriott. Not a service anyone should receive let along someone who is so loyal to the brand. Unacceptable in my opinion.

nice stay room was very clean and the facility and staff were very good

I enjoyed my stay, particularly the restaurant, fitness center, and pool area

Don't waste your time unless you're a Bonavoy member. They treat the rest of us like trash, especially if booked through a 3rd part. We checked out early after being treated poorly and not having a cle

Front desk lady was horrible never had a worst experience in regards to customer service. Extremely disrespectful & supposedly the “manager” don’t recommend. Customer service is everything and she ruined and completely lost our business.

Cost of coffee ridiculous. Not open till 5 was not clear on website. Saw a rat (palm rat) on outside premises.