Residence Inn Ocala

When we entered the room it reeked of curry. I thought it would clear out but it never did. It was saturated in couch and walls. Nauseating. Next toilet won’t flush. We call maintenance and he tries to snake it but says he can’t fix it and leaves us a plunger. Since it was late we decided to ask receptionist in the morning for a new room to use bathroom. She says no and told us to use public bathroom. She said they didn’t want to clean another room. I was flabbergasted. I notified Marriot customer care to refund money for room since we didn’t have a working toilet. They responded with 3000 points. Understand it takes about 25000 for a free night. The hotel is very outdated. Who ever caulked shower should be ashamed. The microwave was greasy. I was told that the hotel will be remodeled soon. I would never stay here again. If you have a problem there is no one to help because they think having a working toliet in room is not a necessity

I am an elite Marriott member. I have been traveling to this same location multiple times a year. This weekend I prebooked a whole weekend (Thurs-Sun) in advance. I called a week before to notify them I could not make it Thursday night. (Mind you they still have the money for the whole thing). When I arrived Friday, Someone at their location put me in as a no show and canceled my booking but kept the money. I explained that I called etc and not only did they not care but they wanted to charge me for the 2 nights again. Royce the manager refused to work with me on this and do anything. Lisa kept getting all flustered and worked up. I will never stay at this Marriott again because of the poor treatment.

Friendly staff. Room is clean and quiet. Nice for families.

Originally checked in at Holiday Inn, but room was crappy so left came here. It was all we expected. Our room was clean, front desk person, Leesa? Was very nice and helpful. Little pricey but whatever. Good location with other hotels and plenty of places to eat. Break fast not bad

COULD NOT GET FRESH TOWELS AFTER TWO DAYS AND NEVER CAME TO MAKE UP BEDS OR VACUUM AND ROOMS NEED UPDATING FROM MATTRESSES TO FURNISHINGS

Very nice suite with kitchenette, totally unexpected. you could get rid of the crazy old school coffee maker and use keurig instead?? a meat item at breakfast would have been nice too.