Posada Don Mario

Do not book directly with Posada Hotel Don Mario. I booked a reservation for 6 nights at the fully reimburseable rate and paid in full. The receipt which came back to me the same day showed I paid for one night and that this is not reimbursable. When I tried to make a change through both email and phone call I was asked to send my receipt to show this. I received no response. I decided to cancel in full as I did not want to ruin my vacation by arguing that I had already paid. I have to challenge the charge on my VISA card as the hotel is trying to now say that I am only due reimbursement for the one night shown on my incorrect receipt. This is taking me hours providing all my documentation. Do not subject yourself to this.

I stayed here last summer and had a pleasant, problem-free stay. So when I needed to return to Oaxaca, I had no hesitation in rebooking it. Maybe the management changed, but it’s not at all the same. When I arrived, there was a kerfuffle with my reservation. No biggee, we worked it out. In the morning, where previously they had offered a simple selection of toast and cold cereals, they now included a cooked breakfast. The waitress was surprisingly rude, telling us that we either eat breakfast now or forget it. It was 830 am. When it came, it was literally inedible—quite an accomplishment in Oaxaca! The so-called enfrijoladas consisted of two tortillas with runny beans poured over them. We bailed. That evening (after the earthquake) the neighborhood disco cranked it up. Impossible to sleep. I went to the reception desk and there was NO ONE THERE! The following day, I mentioned to the clerk that the housekeepers had forgotten to provide the little bottles of water in our room. He informed me that water was provided on the first night only, and that I would have to buy some. I have NEVER been in a Mexican hotel that didn’t somehow provide water for their guests. This is just being ‘codo’(cheap). This morning we had no water at all. They explained that they were waiting for the water truck —in other words they had neglected to keep their tank full, despite having relatively few guests. At that point, I blew off my last night and found a better hotel at a better price. I shall mot be returning