Fort Lauderdale Grand Hotel

Very dirty unprofessional no customer service unsafe dwelling

None of the amenities shown were available except for the pool which was poorly kept. Be advised “The Garden” is an event venue used for pre planned events but has also been closed for a while. The cabanas that were not actually available to experience where all worn down along with all of the furniture in the pool & in the rooms. Out of date light fixtures, toilets that wouldn’t flush & a management team that could care less about hospitality. The only pleasant staff member that was part of my stay was Kayla. She checked me in & displayed extreme professional patience with the understanding of urgency. I canceled my second night due to the misleading information & the unpleasant aura of the establishment. Daniel assured me that I would get a full refund for the night along with the fees charged to my account. I am now in a debated dispute due to Daniel not fulfilling the refund he said he would. The property has potential. If they invested in their room fixtures, plumbing, entertainment amenities & most importantly their hospitality, they would be one of the hottest spots in Fort Lauderdale, stepping into their name “The Grand”.

All is well

The front desk was very kind and helpful the rooms were very basic and put together but you get what you pay for.

Roger at check in was great.? When time for me to extend my stay the staff male attendant was rule and unconcerned about my situation. Didn’t not allow me to renew my stay..

Like they say ya pay for what you get .Leaving a one star will be to much for this hotel the location of the room was horrible directly in from of the staircase it was noisy from morning to night I wouldn’t talking about the persons on the balcony smoking **** that scented up the entire room a lot of hidden fees when I arrive went from paying $65 when I arrived to paying $226 which includes paying for parking when the parking lot is in the hotel yard .the rooms where meh forgettable there where two nails hanging out the bathroom door the tv in and out with only few channels available.The hotel on the whole doesn’t feel safe when arriving at the night when crowds of people under the tree in the parking lot definitely won’t be back on the other hand the hotel staff at the front desk was very welcoming