Best Western Airport Inn & Suites Oakland

They suck

Nice room hands dow, this hotel is truly a diamond in the rough. Part of town that is, got in later and was nervous about car being maybe broken into...parked amongst many and took everything out. No issues. Front desk gal very friendly and saw the catfood out front and there were a few kitties and 2 racoons...mini zoo!! Did hear a sideshow and fast cars squeeling and racing in vicinity, wanted to go see but thought better of it! Extremely awesome rooms, huge, spacious!! Yes a diamond in the rough and a pristine oasis as stated before. Barring any outside activity. Cross your fingers!!!

Stay away from this property if you are looking for customer service, quality, and services that they advertise online. Horrible customer service and unresponsive and unprofessional management. We stayed there for 4 nights in Dec 2023. On our first night, we reported a nonfunctioning hot tub, but nothing was done to get the hot tub fixed during our 4 nights/5 days stay. After sitting in a COLD hot tub, we went back to our room to take a hot shower, but there was no hot water in the shower at the time. It was torture. On top of that, we found a spider on the pillow and took it to the front desk to show the proof. The front desk representative didn’t even offer to replace the pillow. We found sliver fish in the bathroom. At night, we saw a few cats roaming around and sleeping on guests’ cars. There were lots of other hotels available in December 2023 that we could’ve booked, but we booked this hotel because of the hot tub. Also, they had a note on the front desk that there was no housekeeping due to the Christmas holidays, which we were unaware of at the booking. We didn’t want to stay there as there were a lot better/nicer hotels available for lower prices, but we were told that the Manager would call us to resolve our issue. 4 days went by, but no manager made any efforts to even apologize for the lack of services that we paid for. We finally saw manager, Vijay Singh on the site on our last day and tried talking to him. He brushed off our attempt saying that he will review our complaint and get back to us. No action was taken by him until we checked out. Not even a word of apology came out of his mouth. They are compensating their unappealing Industrial location with lack of services. What a shame! Best Western Franchise should be ashamed of letting this management represent their name. It’s a shame they are calling this 0-star property a PLUS to fool people.

Hotel searchers BEWARE! This property has strong potential to ruin your vacation! Amenities specifically the hot tub was not working which was our primary reason for booking this property No service technician was called to repair throughout our stay Hot water in shower was not working on occasion as well Feral cats roaming property, insect infestation in rooms, no housekeeping Dec 24/25, dirty public facilities, etc Staff is very rude, dismissive, unprofessional and overall poorly trained No manager on site to address our concerns and was also uninterested in discussing our concerns when finally ran into as checking out and over phone call Very very disappointed indeed

Horrible staff. Especially the manager. Booked a room here went to check in lady at the front desk wouldn’t let me because I had a cash app card I was trying to use For my deposit and refused to rent me a room. I had booked through super and already paid for the room and in order to get a refund best western would have to type a letter on an official letter head of the company explaining why we couldn’t rent a room there so I had called and explained this to the manager and told him that’s the only way to get my 300$ back and he said that he wouldn’t do it because he wasn’t making a dime from it smh. Ridiculous unprofessional and rude. Holiday inn is definitely a better choice then this dump.

The hotel is situated near the airport. The inside decor of the hotel was very nicely done. The rooms were nice and cozy. The bed was super comfortable. I slept like a baby. It was extremely quiet considering it was near the airport. The breakfast was really delicious. I will definitely be staying here again.

Fair Hotel, nice rooms, nice pool. Environnement in an industrial zone is probable Not the Best and Most enjoyable Area Breakfast team is Customer oriented, réception as well, this place is finaly fair

The location of this hotel is not great. Not somewhere you’d want to walk around. But the staff was friendly, room was clean, and although there’s no shuttle they will call and pay for ride to the airport.