TownePlace Suites St. Louis O'Fallon

I loved this place. The room was clean, the staff was friendly, couldn’t ask for a better stay. Loved the fire pit and the bbq grills that were provided for guests. It made for a nice relaxing evening.

Very friendly and courteous staff. Within walking distance to good places to eat.

Worst experience, DO NOT STAY HERE! I reserved a king size studio 6 weeks ahead of time. They put me in a queen size suite. I called to have them fix and they said they gave my room away since they figured upgrading me to more sq ft would be better for me since I was staying a week. I told them it was a downgrade as my husband and I are both big and tall. They offered to move me to the correct room the next day, but the next began a slog of 14 hour days so I didn’t have time to move. They said they were not willing to take a king from other reservations that hadn’t checked in yet, and I had to deal with it. I asked fir a discount to at least do something and they only offered a $20 credit for the first night. We both slept horribly. On top of it we clearly requested no room cleaning and the first day we were gone, they came in and rearranged all our stuff. We take everything down to our own pillows and coffee maker as we are seasoned travelers. It was not feasible to switch rooms at 11pm and it was terrible to feel our privacy was invaded. The attitude of the manager was terrible. Never stay here.

Builders went cheap on insulation. Had a great stay until 5am when the people above us started having their morning fun. The builders definitely went cheap on the insulation, after 2 of listening to the moaning and screaming we packed up and left. Pool was awesome and hotel was clean ill give it that.

Wanna give a shout out to the front desk…specifically Clay. Clay conducted himself professionally and made me feel at home even though I was away from home on business. He treated every customer with compassion and respect. Clay was a great friend to have and I would be definitely be staying with you guys again in the future!

I was greeted with open arms and the staff was so nice and exceeded my expectations. I appreciate the staff for always taking the initiative to help me. Clay would always let me know if I need anything to let him know. He was very generous. Lesley would always greet me and smile! Cierra does a great job housekeeping my room. I believe they are trustworthy and very professional.