Mary K
November 27, 2024
Outstanding Experience at Epic Hotel – Highly Recommend! We recently stayed at Epic Hotel as a group of 68 USAID staff for a work retreat, and the experience was nothing short of exceptional! From the very beginning, the level of organization and professionalism was remarkable. The team, led by Charles, went above and beyond to ensure all our needs were met with flexibility and a genuine willingness to accommodate our requests. Upon arrival, we were warmly welcomed, setting the tone for an unforgettable stay. The rooms were impeccably clean, the service was prompt, and the food was absolutely delightful. A huge thank you to Bahati and the entire food and beverage team for their outstanding service and attention to detail. The General Manager’s constant check-ins and dedication to ensuring our comfort truly stood out, adding a personal touch to our experience. The entertainment activities, including games and karaoke, were incredibly fun and added to the overall enjoyment of our retreat. This was our second time at Epic Hotel, having also stayed last year, and somehow, they managed to exceed our already high expectations. Special kudos to Charles – you deserve a trophy for making our work so much easier and our stay so memorable. To the entire Epic Hotel team: thank you for your impeccable service, warmth, and professionalism. You are truly amazing – keep up the fantastic work! We cannot wait to return!