Guest User
December 26, 2024
We (our family) visited tea and experience factory for the second time ( last year also we visited this place during same period) from 20th December to 22nd December on FB basis. Unfortunately all our 6 meals we had to taken as "set menu" basis and not as "Buffet" we expected. The reason given by the hotel staff was due to the "short of number of guests" Accepting it as it is rather questionable. The access road was rather bumpy and damaged at several locations. I know repairing this is a costly encounter but worth of revisiting this as most of guest are visiting the hotel by cars not by pick ups or double cabs. Apart from above two negative feedbacks the rest is great. Staff were quiet polite and supportive. the trip we had to visit "Kolapothana Ella" was a great one. The Naturalist Lakshan was very supportive and informative so as the driver Ksevan (Like his driving skills) . The places we visited fascinating, room was neat and clean with all the amenities. The "High Tea" provided was always point to be noticed. I never hesitate to recommend this place " Hotel Tea & Experience" to come and stay with your family or partner as this was such a wonderful place. Since we already having the experience of visiting three other Thema Collection Hotels ( Aliya, Kithala, Scottish Bungalow) up to know, We would place the " Tea & Experience" on Top out of the four. Our Heartiest Wishes to become Thema Collection as One of the Best Hotel in Sri Lana. Upul Senanayake - Colombo SL