Heaven Seven Nuwara Eliya

We stayed at this hotel for two nights during a spell of unfortunate weather (13–16°C, rain, and strong winds), which may have influenced our overall experience. Additionally, there was loud construction happening across the street—not the hotel’s fault, but worth noting for future guests. The hotel didn’t quite match the standard we’ve experienced elsewhere in the country. While the staff were generally well-meaning, there’s room for improvement in English proficiency and overall hospitality. For instance, there was no welcome drink offered upon arrival, which we had come to expect elsewhere. Restaurant: The food was a highlight—generous portions and good quality across breakfast, lunch, and dinner. The cook clearly put in a lot of effort. However, one evening, only two waiters were serving over 20 guests. We were initially seated in a cold, unheated side room despite many available tables in the warm main dining area. After expressing our discomfort, we were thankfully moved. Room: Our room was spacious and nicely decorated, with tea and coffee facilities provided. However, the shower temperature was inconsistent—warm at times, cold at others—and the heating didn’t always seem effective. Wi-Fi access was limited to one card per person, with a 1GB daily cap and frequent re-logins required. We also experienced several brief power outages that disrupted lighting and internet. One night, a roof leak left the upper floor wet by morning. These issues may have been weather-related, though such conditions might be common at this altitude (approx. 1900 meters).

All staff were very helpful and very friendly, got a very nice Mountain View room with nice small balcony, room was bit small but it’s still okay. Food was great too beautiful small buffet with option of BBQ Overall everything was great, Had a good time.

Good spot for a night on the way— simple and clean, with lovely warm service. Probably a bit overpriced but a solid, good option. Food was delicious as well and they accommodated all of our needs.