Southampton North

When you book with Primer Inn you know there is always a minimum standard that you will find. No surprises: clean rooms, hot water in the shower, beds big enough for 2 people, breakfast service (optional), a pub/beefeater nearby... Unless you have the budget for a big and posh 5* hotel, just a good option to safe yourself some headaches

I booked a room by mistake, miscommunication between myself and my sister. I asked for a refund and they refused at first, I explained my situation to length as my family were going through something major at the time. They then agreed to give me a full refund. After 3 weeks I hadn't received the refund! So I contacted Premier inn and they have now refused to give me a refund, they even said they were going to listen to the phone call and they are still denying me a fully refund! I am absolutely fuming!

£3 parking.. normal premier inn rooms. Corridors could do with new carpets and a lick of paint. Shower in room was terrible. Does nobody check these things. Paid for evening meal/breakfast. The pub isn’t all that. Sat at a table just behind the meet till. Seat is discusting, fake leather all peeling off, cobwebs above around the light, dirty in general. Had steak chips and peas. Steak was very nice. The chips were awful. Must have been cooked in sun tan oil. The breakfast was an improvement, the bacon and sausage weee very nice. I do like black pudding but didn’t have any as it looked too greasy. All in all it’s just an average premier in with a less than average pub tagged on to it.

The hotel is lovely, clean, fairly modern and huge rooms. However, they are very hot and even at the beginning of April when it was still fairly cold at night, our room was 22°. My son couldn't get to sleep which in turn meant I didn't get any. At gone 1am, I trudged across the car park tired, hot and at the end of my tether! I asked for either a fan or an upgrade to a room with air con and Alfie on reception was so helpful. He got us a fan and even asked if we wanted more than one! My son conked out the minute I put it on much to my relief. Thank you so much for coming to mine and my son's rescue!

Worst premier inn I’ve ever stayed in! I’ve been staying in your hotels all around the country for twirling for over 10+ years and I can honestly say this is the worst. We also paid for breakfast: usually I can book in and have breakfast at 6:30am, but as I was told in this hotel ‘Not in this hotel your not’ so that was pointless. I ask at reception for my money back, the reception was not a lot of help and very simple, had me standing there for 20 mins while he is trying to sort it. While I’m standing there he starts talking to a cat that’s in reception. My daughter is allergic to them, I tell him my daughter is allergic to them, he then done a nervous laugh then just carried on. My daughter’s allergies started really flaring up, ended up having her in a shower trying to sort her out, she forgot her EpiPens and we had also ran out of tablets, lucky someone in the restaurant did have some and helped me or I would of ended up in the hospital that night. Out room wasn’t nice. Had white marks in the headboard, I don’t want to even think what it is, coffee marks all down the wall. Poo marks down the wall in the bathroom. The shower curtain rail was broken and also the curtain was partly hanging off, had the worst night sleep ever. We was near the door so that was slamming all night with people walking in and out. Down stairs as your walking in the corridor team the teams room, it stank of ****, but in the morning the smell was gone. Not happy!!

We stayed on a Wednesday because my husband is having cancer treatment at Southampton Hospital and the room was nice apart from being set up for one person - one chair, one towel etc. spoke to reception and they said to phone before our next stay the following Sunday for 5 nights. No one answered the phone and I tried 10 times. I emailed and no one replied. We arrived and the room was AWFUL. I was pretty sure I booked a superior room again but they said not. No fridge for my husbands meds (essential) one chair, one towel and so depressingly bleak. We explained to reception we needed a fridge and they said they couldn’t move us. Apparently not another room free with a fridge on a Sunday. I don’t believe it, I bet they don’t service rooms on a Sunday to avoid paying staff extra. We had to lug all our bags downstairs again - no lift and my husband isn’t allowed to carry anything heavy. The guy on reception really didn’t care. Having cancer treatment is stressful enough without this sort of thing happening. We moved to Doubletree by Hilton, what a difference. AND premier inn have billed us for one night. Appalling customer service and will never book premier inn again.