Guest User
July 23, 2024
A hotel with non-existent human values. We had to cancel our honeymoon in Zanzibar due to a health problem caused by my wife's pregnancy which prevented us from traveling. Faced with this exceptional situation, all the other hotels in Zanzibar that we had booked agreed to cancel our reservation free of charge except for the Safaya Luxury Village hotel. Despite several calls, emails and multiple requests from Booking, the "manager" would not listen and responded laconically that "we cannot because it is the hotel's policy". But when you want, you can always do something. However, the conditions are exactly the same as for the other hotels that immediately accepted our request (Imara beach resort, Madinah Al Bahr Business & Spa Hotel, Passion Boutique Hotel Zanzibar, Maru Maru Hotel). The bill therefore amounts to more than €1000 for 2 nights already paid. So this is the only hotel that refuses to make the slightest gesture, not even a refund of one night out of the 2... You can always make a gesture when you are a charitable soul and not only interested in money. No humanity. Hotel to blacklist.
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