Grand Velas Riviera Nayarit

When everything goes so perfectly, why go anywhere else!? This was our third visit to Grand Velas Riviera Nayarit, and it certainly won’t be our last. We do extensive research before choosing our annual vacation destination, and no other resort compares to the exceptional service provided by Grand Velas to every member of the family. We are a family of 4, traveling with our two boys (8 and 1). This year, we spent 12 days at GVRN and feel incredibly fortunate to have enjoyed such a wonderful vacation experience. GVRN makes everything so easy, consistently delivering reliable top-notch service. From the moment we arrived and were greeted with warm smiles, welcome drinks, and relaxing massages, we knew we had made the right choice in returning. Throughout our stay, we felt genuinely cared for and enjoyed every moment. The staff went above and beyond to ensure that every member of our family had the best vacation imaginable. Each request was handled promptly and kindly. This place is truly magical and holds a special place in our hearts. Each visit has been relaxing, memorable, and phenomenal. We absolutely can’t wait to return! Resort: Each visit, we notice that the resort is thoughtfully updated and improved in some way. This year we enjoyed the newly added Amat coffee shop in the lobby and stayed in a recently renovated Ocean Front Master Suite, which was gorgeous and so peaceful!! The beds were super comfy!! As we have been to all three Grand Velas properties, these are the reasons we love and keep returning to Riviera Nayarit: The sunsets are breathtaking; Enrique Perez at Sen Lin treats us like royalty and we look forward to seeing him each visit; The beach is stunning, the water is warm and swimmable, and there is no seaweed; The pools are heated (which we love even in the summer); The Spa is one of the highest rated in the world and is extraordinary; The gym is excellent and the aerial yoga is a unique highlight; Summerland is perfect for the kids; The Show de Fuego is a family favorite and the evening entertainment is great for the entire family. Service: The service at Grand Velas Riviera Nayarit is exceptional. Every single employee we came across was friendly, welcoming, and eager to help in any way possible. Even the gardeners will pause their work as you pass to say hello. Every request was met with a smile and “it’s a pleasure.” While the service has been consistently stellar all three of our stays, it is still amazing to witness the high level of service the moment you step foot on the resort. A special thank you to Luis Mateo, who was our concierge this trip. We were so lucky to be under his attentive and thoughtful care. He checked in on us daily, provided helpful information about local tours, ensured all our dinner reservations were perfect, and even arranged for baby food puree to be ready at each restaurant so our 1-your-old son could dine with us each evening. He was so warm and friendly! Luis even coordinated the daytime c

My last stay at Grand Velas. Having stayed at their resorts 6 times, I realize now that we’re staying here because we’ve taken a liking to the staff, but the reality is the property is dated, the rooms are substandard, the food is meh. When you take a moment to notice, it really noticeable. I can’t stress it enough, the staff is remarkable. Every interaction, you feel appreciated and it’s noticeable. For the price, you’re paying for a legacy reputation, and that’s it. Issues we’ve had a in a 5 day trip - Electrical Plumbing Air conditioner - 90 degrees and 90-% humid - this taking multiple interactions to resolve is disappointing. I feel the need to share because there’s significant choices to decide where to go on vacation. My kids couldn’t get out of here fast enough, and spent the last 3 days (the beginning of the AC issue) talking about “when are we going home” and “can we stay at nice hotel next time”

Grand Velas is the epitome of a luxury resort! Our stay was more than what we expected. Every single person that works at the resort , is amazing. We felt like royalty during our stay. Every single staff is there to help with anything and everything you need. You are assigned a personal concierge during your stay , Perla was ours and she was exceptional. She helped us with making changes to our dinner reservations, checked on us every day just to make sure we were doing well, helped us with transportation and answered any questions we had. She was just a pleasure to work with during our stay. All the amenities within the resort are amazing and I have to talk about all of the restaurants within the resort! They are all amazing, great food, great drinks, and the service, WOW, chefs kiss!

We’ve traveled a lot as a family and our time at Grand Velas was one of the best. The entire property is very clean and so well maintained. Our family of 4 stayed in an ocean view room with 2 queens. It was extra spacious compared to other standard double rooms. On top of the accommodations, the service and people at GV are so kind and helpful. Our kids loved the kids club and had fun with the staff there. The service from the bellman to the welcome concierge to the fitness center attendant was top notch. Our personal concierge, Perla, is the best of the best. We called her our resort whisperer because she would appear at the pool out of nowhere when we were looking for lounge chairs on the walkie getting chairs set up for us. I was able to text her through what’s app anytime with questions or to move our dinner reservations. She really made our experience that much better. We’ve told all our friends about our experience and hope to come back with them one day. 10/10 recommended GV!

We just returned from a week at Grand Velas, and once again, it was an absolutely incredible experience. I traveled with my husband and our two teenage sons (19 and 16), and from start to finish, everything exceeded our expectations. The service was outstanding, as always. Our concierge, Perla, was incredibly attentive and proactive—she went above and beyond to help us arrange a relaxing spa day and secure dinner reservations. She constantly checked in to make sure we had everything we needed and were enjoying our stay. Around the pool, the staff was consistently friendly and helpful, with Miguel and Gilberto truly standing out for their exceptional service. Dining at Pilaf was a highlight—Francisco was especially amazing, though every server we encountered across the resort was professional, welcoming, and top-notch. The food was delicious with a wide variety of options to satisfy everyone’s tastes. This was our third visit to Grand Velas, and the quality remains as high as ever—we truly can’t wait to come back! While our teens would have appreciated a few more activities geared toward their age group, they absolutely loved the pantomime show and haven't stopped talking about it. Grand Velas continues to be our go-to for luxury, relaxation, and unforgettable family moments.

We went here for the second year in a row. The kids had the grandest time! Everyone in the Kids club (too many people to list), Carlos (Charlie) the beach rep, Zenon (at the Pool Restaurant), Chef Raul, and Nadia (Pool/water rep) are the best! Their service was exceptional! We appreciate you!