Residence Inn Detroit Novi

Pleasant experience

It was very clean, very nice and big, 10 out of 10, will definitely stay again

My wife/I have stayed here many times while visiting family in Michigan. The location is great, as is the proximity to Novi and the surrounding Detroit area. The rooms are comfortable and clean. The beds are outstanding, and all amenities are noteworthy. The kitchen is well equipped, and the bathroom has complementary shampoo, conditioner, and body wash. The housekeepers are efficient, pleasant, and will supply you with anything, i.e. extra pillows, blankets, etc., upon request. The front desk personnel are very professional and handles check-in procedures expeditiously. The only disappointment from past stays is that the options for breakfast have dropped a little. They do not offer Danish, and didn't see any bacon or link sausage being offered during our 4-night stay. Other than that, this place is a fine establishment and will stay here again in the future.

I cannot recommend this hotel highly enough. My extended stay for a medical recovery was made infinitely better by the incredible staff and accommodations. From the moment we arrived from Canada, every member of the team - from maintenance to housekeeping to management - showed genuine kindness and helpfulness that went above and beyond. This level of hospitality is truly rare, especially with such sincerity. The day before my surgery, I was deeply touched to receive flowers and a card in my room - the most thoughtful gesture I've ever experienced from anyone in the hospitality industry. A special thank you to Kristina, who shared our situation with the team and provided such warm, genuine care. Her little notes on our door when the "Do Not Disturb" sign was up were so comforting on my tougher days. The front desk team deserves particular praise. They relocated us to a quieter room for privacy and recovery, and graciously received multiple packages of medical supplies and post-surgery necessities on my behalf. Our two-bedroom suite was perfect - the layout offered me privacy while providing ample space for my friends to relax and use the great room amenities as they stayed close by as my support team. It's challenging to fully express in words the level of support and care I felt during my stay. Regardless of your reason for visiting Novi or the type of accommodations you need, this property and its entire team have earned your business. The genuine compassion and outstanding service they provide make this hotel an exceptional choice for any traveler. To all the staff - thank you again, from your 3 very appreciative Canadian Gals!

This hotel is spotless. The hotel staff is so nice. Christine who is part of the house keeping staff made our stay even better by getting my friend flowers for an up coming surgery. She checked on us daily in a concerning friendly manner and it was so appreciated. I would definitely recommend this hotel for anyone. It’s nice and quiet as well. There’s a nice indoor pool that I didn’t have the chance to go to but seen many enjoying it. Shopping close by. 5 ⭐️

Booked almost 2 months in advance. Check in was simple enough but everything was horrible. A/C barely worked, couldn’t get room below 75 and microwave didn’t work. Called front desk and talked to “Sharonda” or “Lakeisha” or whatever her name... ohhh what a waste. No maintenance people on site, I’ll make a note and then it hung up on me. Went out and bought 2 box fans to help with the heat. Upon going to bed, realized gold out bed was completely broken and worthless. Slept with mattress on floor.... too tired at that point to go elsewhere. Ben a Marriotts Reward / Bonvoy member for years... maybe time to take a look at Hilton?

We stayed in the 2 bedroom suite with fireplace and had a fantastic three day weekend reuniting Denver and Traverse City family. Very clean with comfortable king beds. Breakfasts were above average for hotel breakfasts. We made dinner two nights, everything we needed for cooking was there. Great location between Ann Arbor and Detroit and adjacent to Twelve Oaks Mall. Definitely recommend.