The Spa at Norwich Inn

Highly recommend this spa. Clean rooms, plenty of towels, friendly staff, spa was clean and not too crowded. The food was amazing. Everything was top notch!

I'm going to divvy up my review into different components, because each component was a different experience. The good and the not-so-good averaged out but my ratings would be very different if I had to do each separately. First, the spa. There has definitely been a decline in both the quality and overall experience of the spa. I have come back to this facility a number of times over the years and as it has become more popular and fancier, the overall experience has become less positive. It's like a glittery new ornament....sparkly and enticing in appearance but with nothing really inside. You still feel good after the treatments but the "wow" factor is gone. Second, the food. It's awful. We only ate 2 meals there and both were left wanting. When we first approached the dining room, it was completely empty....no other patrons. I think there were one or two people eating outside but inside, where we wanted to sit, was totally empty. The guy who helped us was trying his best but before he could seat us he had to do something on the computer. I don't know what it was, but we waited for close to 5 min while he found whatever it was that he was looking for. He could easily have sat us first and then come back to whatever he needed to do but he didn't. I thought maybe he was just in training or something but we had a similar experience the following morning with a completely different person. Something is wrong with a process that requires computer interaction over customer service. It just went downhill from there. My friend and I both ordered the same thing, one of their salads with the addition of tuna salad. When the meal arrived, I looked at it and said "that doesn't look like tuna". Turns out it was chicken salad, which was dutifully replaced. The tuna salad that came back to us was just swimming in mayo....to the point where my friend couldn't even eat it. The following morning we had breakfast and, it too, verged on the inedible. I had the buttermilk pancakes which were hard, dry, totally tasteless and more like hockey pucks than pancakes. Luckily, we went elsewhere for dinner but that's more difficult to do when you're there for the spa experience during the day. And finally, the room. Overall, the room was awesome: roomy, comfortable, modern. The bed and bedding were so comfortable you didn't want to get out. Of course, you can't experience the comfortable bedding unless you can actually get into the bed. They are so high that you cannot get up into it without some sort of assistance, unless you're well over 6ft in height. Eventually, you figure out that there is a stepstool of sorts tucked under another piece of furniture that enables you to get into the bed but it's not obvious. And having that stool parked next to the bed overnight is a safety hazard if you need to get up in the night. In addition, when I first got to my room none of the tv's were working and it wasn't immediately obvious what the probl

My cousins wedding was here today and not only was the ballroom and interior of the Inn outstanding but so was the food. Everything was top notch from top to bottom including the staff at the front desk and at the wedding reception. Keep up the great work.

A perfect getaway for this new mama!

The room was nothing special and should be upgraded and made luxurious. Other than that everything about the apartment was top notch. The service was excellent. The food was very good. The spa services were wonderful. The location is also very conducive to going to either Mohegan Sun or Foxwoods to dine or gamble.

Would of been better if i did not have to leave early was supose to stay to sunday march 16 th but ended up leaving at 4:30 am march 15 do tobwaking up to severe pain in my side so i headed home to go to my doctor sucks i lost a whole night and day wirth of stay that i oayed for but oh well the time i was there was great