Courtyard Norwich

First checking in, the gentleman was very friendly and kind. After getting settled in the room it was nice. However, you could hear everything going on in the hallway. Upon asking for more towels there were no bath towels left due to being short staffed. Additionally the cleaning staff were exceptionally loud in the morning and had woken me up.

Bad experience with this hotel! not good insulation in the room, we got a room facing the highway and a ice machine by the hallway. Gaps are around the door. We can hear people talking and loud ice falling. We can’t get much sleep in the first night. The front desk wouldn’t let us switch to different rooms due to missed room cleaning time. They only clean the room after check out in the morning. We have been to another hotel in the area before, no noise issues. Also the bed sheets were scratches due to washed to many times. Not going to stay here next time!

Was uncomfortable from the start as did not look like it was kept up and the so called place to get food was closed at 4 :30 pm.Went to room and got dressed and cleaned up.On way to go downstairs from 4th floor the elevator sounded like it was having issues and stopped wherever it was so we had to take stairs down.On way out door while passing which I find out later is the manager and I said it appears the lights are out and she said not in a courteous way we have a power outage.So I take it the lights went out in the town.Come back after being at a concert and passing the front desk the young man I said and I quote"Are the elevators working"He states no they are not working and as I pass I hear laughing to my right of which was the Lady Manager another worker and as I later find out is the GENERAL MANAGER and none of them say a word to us.We walk up 4 flights of stairs and when we get to 4th floor its pitch black and hot.As we were walking down a long hallway 1 step at a time I walk into a metal luggage cart.We get to the room and it's hot and pitch black.I am disgusted as my wife and I who are over 65 years old now cannot stay here and its around 1:30 am.We go back down the four flights of stairs and when I get to the guy at the front desk I state why didn't you tell us the lights were out?He said he forgot or something to that avail.Anyhow those 3 other people were there and the manager came over and my wife said too gher why didn't you tell us the lights were out and I swear to God she says "How do I know what floor your on"That was a sick response from a Manager so I said they need to call someplace else or something to get us a room.She ended up putting us on the third floor which I had no idea there were lights there.I was livid how we were treated and said to her that your sitting there and don't say anything while we are going up in a dark place.Some wise guy yells out from behind me it was just a misunderstanding.I tell him I'm not 20 years old and cannot be running up and down these stairs in the dark so I don't know what he means by misunderstanding.Another clown im thinking only to find out that he's the General manager of the Marriott Courtyard in Norwich Connecticut who goes by the name Zach.What a shame and to think we use the Marriott all over and they always try to push sales of weeks to us like this is some kind of paradise hotels they have.

This is one of my favorite hotels to visit..staff is always friendly and very helpful..rooms are clean and beds comfy..i also enjoy the free chocolate chip cookies

Everything was good. Polite employees, clean facility, comfortable beds and a great shower head with good pressure

I like everything about the hotel.