Hartford Hall on School Lane

Room was quite small. Not the cleanest room even for a Pub hotel. Pub itself very nice and delicious food.

We arrived to a very warm welcome, the room was clean and cosy, very happy for the price paid. We will return

Nipped back today for lunch. Food was great, staff were warm, welcoming and professional. Becoming a bit of a regular, we love it.

We stayed for one night on the 17th April. The room was fairly comfortable although a bit small. It did the job. The bathroom, however was awful. It was very small and you could not move easily in it. The shower was very difficult to get into and you could not get a decent temperature with the shower. There was a rusty shelf above the sink which was rather off putting. There was a steep climb up form the overflow car park where we had to park as there were no spaces in the top car park due to pub guests using it which made it difficult for hotel guests. Also had to walk through the pub and diners with a suitcase! Not a great experience.

We visited today as a family of 5 for Father’s Day. The food was exceptional but unfortunately the service was below par. We had to repeatedly wave to get the attention of waiting on staff to order more drinks (which didn’t arrive!), place dessert orders after no one came back to take our order, ask someone for the bill! Not one member of staff came to check if our meal was good (fortunately it was so compliments to the chef and kitchen staff). Overall we got the impression the staff were less than welcoming and attentive. It also proved difficult to access the toilets due to a 80th party filling the bar area and beyond - my father is disabled and to access the accessible bathroom had to go via the car park. We normally love Hartford Hall and visit regularly when we travel to see my parents. We live over 2 hours away so it’s disappointing when our experience isn’t always a positive one

Sadly we never got to sample the hotel beyond the car park and rude receptionist. Upon arrival we weren’t greeted at all and when telling the woman on reception that we had two rooms booked for the night, I was simply told they only had one for us. I showed her the booking confirmations (and I had spoken to a gentleman a few days prior who confirmed the rooms were booked) only to be told no, they only have one and the other booking “must’ve have gone through”. No apology or attempt to offer to help us in any way, so we were left to try and find 2 rooms for the night elsewhere.