From making the reservation it all seems great, until you check in. The front door is piled with leaves, great welcome. I thought the place was closed down. On entry into room, lights were off so no welcome experience when arriving on night fall. Found the light switch, be that it was cracked and took some effort to switch on. Toilet seat was broken, after 4 nights stay and being reported, still not fixed. Bathroom sink spout was loose and dangling in basin. My hubby simply reached under sink and tightened with his own hands and fixed. Shower recess does not have a soap dish or anything to put your showering products on, the floor it was. Walks marked, chipped and in need of minor repairs. Kitchen is quaint. Microwave has remains of a prior guests food within it. Every plate, bowl and coffee cup was soiled with food remains. No COVID clean at all. The trash bin is 2.1lts in size. So don’t think about putting trash in it. A golden circle juice bottle is bigger. Dining chairs are well used and not vacuumed or cleaned. Otherwise housekeepers would of found the $50 note in one of the chairs and the opened condom wrapper in the other chair. One chair has springs popped out on bottom and nearly touching the carpet. Oh the carpet, yes nice dark colour, put a real vacuum cleaner has touched it properly in a while. Moved the lounge chair and found an Easter egg. Not sure if it was cavity range from 2018 or 2021? Bedside lights gloves were both blown. Reported but nothing happened nor was rectified during our stay. Nice touch with complimentary water in fridge. But tacky that water says Officeworks brand on it though. The mattress is described as a Queen bed, well it is two small singles pushed together and just horrendous to sleep on. With some love and attention this could be a great Apartment Hotel, but gather manager doesn’t have control as the service and cleanliness is letting this property down. Will we be back, probably not. Will the manger care about our review, probably not. Will the housekeepers have cleaned our room correctly after we had left, probably not. Will others wish to stay after reading our review, no idea. We suggest the manager stays in every room overnight and experience what we paying guests have to endure.
Excellent
186 Reviews