Mercure Serpong Alam Sutera
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1 night
1 room, 2 adults, 0 children
All properties in North Serpong
Mercure Serpong Alam Sutera
Renovated in 2025
No.12 of 4-Star Select Hotels in Banten
Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, 15325 North Serpong, South Tangerang City, Banten, Indonesia
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Highlights
Ideal location
Free parking
Varied breakfast
Newly renovated
Lots to doAmenities
Outdoor swimming pool
Spa
Massage room
Gym
Private parkingFree
Airport pick-up
24-hour front desk
Luggage storage
All amenities
Property Description
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
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8.4/10
Clean and spacious.
All 170 reviews
Surroundings
Airport: Soekarno–Hatta International Airport
(26.0 km)
Airport: Halim Perdanakusuma International Airport
(36.8 km)
Landmarks: Mushola Mercure Hotel Alam Sutra 1st Floor
(<100m)
Landmarks: Living World Alam Sutera
(140m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
7
Superior Queen Room With Pool View
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
7
Superior Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
6
Privilege Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
8
Superior Queen Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
5
Privilege Double Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
Hide Room Types
Guest Reviews
8.4/10
Very Good
170 reviews
This property hasn't received any negative reviews in the past 3 months.
- Cleanliness8.1
- Amenities8.0
- Location8.9
- Service8.6
Average for similar properties in North Serpong
Review summary
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Location: The hotel is strategically located near shopping malls, including the Living Mall, and offers easy access to dining options and transportation hubs. This convenience is repeatedly highlighted by guests.(based on 32 reviews)
Mark.chen
August 2, 2025
價格適中，服務好
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Yan Yin
July 31, 2025
Clean and spacious.
18169363
July 31, 2025
Price for one night RMB 500-600 is too expensive for this kind of business standard hotel.
DAE HEE
July 29, 2025
위치는 좋았지만 시설이 낙후되어 있고 무엇보다 룸이 습도가 너무 높아 투숙하는 동안 찝찝함이 가시질 않았습니다.
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Anonymous User
July 27, 2025
Good location, near to shopping mall. But room service need to be improved and room a bit old, hope it get refurbished.
rui ng
July 13, 2025
nice and good
Budi
July 3, 2025
Lolasi strategis
Makan lumayan
Dekat mana mana
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Guest User
July 3, 2025
Clean and comfortable room
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Spa
Additional charge
Massage room
Gym
Private parking
Free
Airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Airport drop-off
Additional charge
Taxi booking service
Car rentals
Conference room
Additional charge
Business center
Multi-function room
Children's pool
Wi-Fi in public areas
Free
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Rooftop pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Airport pick-up
Additional charge
Airport drop-off
Additional charge
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
English
Chinese (Mandarin)
Indonesian
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Additional charge
Beauty and makeup
Gym
Massage room
Public Areas
BBQ
Additional charge
PA and sound system
No smoking in public areas
Garden
Smoking area
Water purifier
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Children's meals available
Children's pool
Business Services
Multi-function room
Fax/copying service
Free
Wedding service
Conference room
Additional charge
Business center
Accessibility
Wheelchairs available
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children | IDR 450,000 (approx. PHP 1,588.98) per person per night |
Breakfast
TypeAmerican, Continental, Halal, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 94,000 (approx. PHP 331.92) per person |
Adult | Buffet:IDR 208,000 (approx. PHP 734.46) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is IDR 400,000 (approx. PHP 1,412.42) per night.
Deposit Payment MethodsThis property accepts cash and credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2013
- Renovated: 2025
- Number of Rooms: 171
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
Frequently Asked Questions
What is the cancellation policy for Mercure Serpong Alam Sutera?
The cancellation policy for Mercure Serpong Alam Sutera varies depending on the type of room and booking conditions.What is the cancellation policy for Mercure Serpong Alam Sutera?
What are the check-in and check-out times at Mercure Serpong Alam Sutera?
Standard check-in time at Mercure Serpong Alam Sutera is 14:00 and check-out time is 12:00.What are the check-in and check-out times at Mercure Serpong Alam Sutera?
Does Mercure Serpong Alam Sutera provide breakfast?
Yes, Breakfast is offered at Mercure Serpong Alam Sutera. Breakfast option(s): American, Continental, Halal, Vegetarian. Does Mercure Serpong Alam Sutera provide breakfast?
Can I bring my pet inside the Mercure Serpong Alam Sutera?
As much as we love pets, unfortunately, we are unable to accommodate them in Mercure Serpong Alam Sutera.Can I bring my pet inside the Mercure Serpong Alam Sutera?
How far is the Mercure Serpong Alam Sutera from the closest airport?
The closest airport is Soekarno–Hatta International Airport, and it is about 33 mins from hotel by car (26.0 km).How far is the Mercure Serpong Alam Sutera from the closest airport?
Is airport shuttle service offered by Mercure Serpong Alam Sutera ?
Yes, at Mercure Serpong Alam Sutera, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Mercure Serpong Alam Sutera ?
About This Property
| Nearest Airport | Soekarno-Hatta Intl. Airport |
|---|---|
| Distance to Airport | 26.45KM |
| Distance to Train Station | 11.03KM |
| Average Price From | PHP5226 |
| Hotel Star Rating | 4 |