Mercure Serpong Alam Sutera
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1 night
1 room, 2 adults, 0 children
All properties in North Serpong

Mercure Serpong Alam Sutera

Renovated in 2025
No.12 of 4-Star Select Hotels in Banten
Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, 15325 North Serpong, South Tangerang City, Banten, Indonesia
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hotel overview picture
Last booked 10 hrs ago
Highlights
Ideal location
Free parking
Varied breakfast
Newly renovated
Lots to do
Amenities
Outdoor swimming pool
Spa
Massage room
Gym
Private parkingFree
Airport pick-up
24-hour front desk
Luggage storage
All amenities
Property Description
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
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8.4/10
Very Good
Clean and spacious.
All 169 reviews
Surroundings
Airport: Soekarno–Hatta International Airport
(26.0 km)
Airport: Halim Perdanakusuma International Airport
(36.8 km)
Train: Tanah Abang Train Station
(25.2 km)
Landmarks: Mushola Mercure Hotel Alam Sutra 1st Floor
(<100m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Superior Queen Room With Pool View
7

Superior Queen Room With Pool View

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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Superior Twin Room
7

Superior Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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Privilege Twin Room
6

Privilege Twin Room

2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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Superior Queen Room
8

Superior Queen Room

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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Privilege Double Room
5

Privilege Double Room

1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Room Details
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Guest Reviews

8.4/10
Very Good
169 reviews
Verified Reviews
  • Cleanliness8.1
  • Amenities8.0
  • Location8.9
  • Service8.6
Average for similar properties in North Serpong
Most Mentioned
AI Summary
Guests praise the excellent service and convenient location near the mall, suitable for leisure and business travelers. They also appreciate the rich and varied breakfast options.
Y‍a‍n‍ ‍Y‍i‍n
July 31, 2025
Clean and spacious.
1‍8‍1‍6‍9‍3‍6‍3
July 31, 2025
Price for one night RMB 500-600 is too expensive for this kind of business standard hotel.
D‍A‍E‍ ‍H‍E‍E
July 29, 2025
위치는 좋았지만 시설이 낙후되어 있고 무엇보다 룸이 습도가 너무 높아 투숙하는 동안 찝찝함이 가시질 않았습니다.
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 27, 2025
Good location, near to shopping mall. But room service need to be improved and room a bit old, hope it get refurbished.
r‍u‍i‍ ‍n‍g
July 13, 2025
nice and good
B‍u‍d‍i
July 3, 2025
Lolasi strategis Makan lumayan Dekat mana mana
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 3, 2025
Clean and comfortable room
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 3, 2025
Very good service

Services & Amenities

Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children
IDR 450,000 (approx. PHP 1,588.98) per person per night

Breakfast
TypeAmerican, Continental, Halal, Vegetarian
StyleBuffet
AgeFee
Children 17 years old and under
IDR 94,000 (approx. PHP 331.92) per person
Adult
Buffet:IDR 208,000 (approx. PHP 734.46) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is IDR 400,000 (approx. PHP 1,412.42) per night.
Deposit Payment MethodsThis property accepts cash and credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets
Pets are not allowed

Service Animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2013
  • Renovated: 2025
  • Number of Rooms: 171
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Frequently Asked Questions

What is the cancellation policy for Mercure Serpong Alam Sutera?

The cancellation policy for Mercure Serpong Alam Sutera varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Mercure Serpong Alam Sutera?

Standard check-in time at Mercure Serpong Alam Sutera is 14:00 and check-out time is 12:00.

Does Mercure Serpong Alam Sutera provide breakfast?

Yes, Breakfast is offered at Mercure Serpong Alam Sutera. Breakfast option(s): American, Continental, Halal, Vegetarian.

Can I bring my pet inside the Mercure Serpong Alam Sutera?

As much as we love pets, unfortunately, we are unable to accommodate them in Mercure Serpong Alam Sutera.

How far is the Mercure Serpong Alam Sutera from the closest airport?

The closest airport is Soekarno–Hatta International Airport, and it is about 33 mins from hotel by car (26.0 km).

Is airport shuttle service offered by Mercure Serpong Alam Sutera ?

Yes, at Mercure Serpong Alam Sutera, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportSoekarno-Hatta Intl. Airport
Distance to Airport26.45KM
Nearest Train StationTanah Abang Train Station
Distance to Train Station25.18KM
Average Price FromPHP5222
Hotel Star Rating4