Guest User
October 6, 2023
This has been the worst place we’ve ever stayed, and we are road trip travelers. Our dog found a rat bait under the bed. I removed it immediately from her mouth and looked under the bed to find all sorts of garbage, ie, candy wrappers , M&Ms, bottle caps and at least an inch thick of dust. Reported this the the desk clerk and made her aware of a “green chunk” the pup had found and she offered another room. Desk clerk and I checked the “new” room and it was just as filthy under the bed and the air conditioner didn’t work. She offered me a vacuum cleaner and I cleaned our original room! I posted on FB the chunk of rat bait, which was confirmed by several friends. I brought it to the front desk the following morning of which I had to go a few rounds by phone with the manager until she comped the room. Small price since we have had to take our pet to the ER and we’ve not heard anything but crickets for this ordeal. I contacted their corporate office which stated I would be hearing from this hotel and have heard nothing. I will continue to pursue reimbursement for this horrific, traumatic experience that could have cost us our Papillon pup. I give this a ZERO rating and will continue to. No one, pet owner or not should have rat bait and filth under their bed when the hotel/motel has the nerve to list a cleaning policy on their site.