The Walnut Tree Hotel

Service Quality: Staff are consistently described as polite, considerate, and proactive in addressing guest needs, offering attentive service during meals, check-ins, and general hospitality without requiring special requests.(based on 1 review)

On arrival Sophie's customer service was exemplary, she is a true professional. The car park has plenty of parking and electric charging points. The old coaching Inn has lots of character and internal courtyard areas. The bar is ornately carved with comfy seating, a little dark but nice and cool. The bedroom was large (a suite) but extremely hot so a fan was produced from reception. The bed was very large and comfortable with lovely linen and plenty of nice pillows. The bed runner had holes in though and needed repairing or replacing. The sofa also needs repairing as it had no support. The cleaning was not thorough. There were cobwebs on the ceiling and large stains on the carpet. The bathroom was dated with areas needing more thorough cleaning around the plugs, bath sealant and handle supports on the tiles and the lino. Cleaning was done when hanging a card on the door handle outside, but no milks were left. But no cleaning was done if no card was on the door, so we had no cleaning and futher no milks that day. The suite was to have robes but we didnt find any. The meals although tasty had long waits. The restaurant itself also needs attentuon to detail on cleaning as there were dead insects on the windowsill and dirty sockets on show. The first night was over an hour for our mains, no table service for drinks so we had to go into the bar. The restaurant was not full and we'd made a later booking as advised earlier was busier. The next day breakfast was half an hour, but very enjoyable when it arrived. Toast can be hit and miss, either very dark or very light. On our last night although a large table was booked in our order was placed before hand with a 40 minute wait. However desserts hadnt materialised after a further 30 minutes after we'd eaten dinner so we cancelled them. The staff are all lovely and professional but seem to have to do a lot of different job roles, so maybe there are not enough of them in the kitchen to prepare the food. The location is well placed for visiting lots of areas of interest or as a stop over destination.

I really enjoyed our stay. Sophie and Becky looked after me really well whilst I was waiting for my friends. The hotel was clean, nothing seemed too much trouble and the price was extremely reasonable. Would stay again without hesitation.