Aloft Hotels in North Kansas City

The Trip Advisor site and a Google search identified this hotel as ”pet friendly” In the list of amenities, on each of those sites ”pets allowed” is listed among them. We went with our very small Emotional Support dog and the desk staff said they could not check us in without the approval of the Manager. She appeared about 2 hours later and said, ”No animals”, not even with a pet deposit. We cited ADA regulations, she said ESA don't qualify~ go somewhere else. The Choice Hotel site says that service animals ARE allowed unless they exceed certain weight limitations~ our dog is maybe 7 pounds. It occurred to me to film this most ungracious ”Manager” to pursue further action but we needed to ”go someplace else” & left. After settling in at a much better Hotel, I looked through other reviews and found that this practice of discriminating against pet owners & the hostile attitude from management is not unusual. As one reviewer wrote, ”I would have been treated better at the local jail”. During the pandemic when travel was at a standstill and hotels were struggling, this particular location accepted funds from the city of Kansas City, Mo to temporarily accommodate homeless individuals. They apparently used that money & whatever they got from the PPP to update the property. Now they consider themselves so clever and entitled that they can blatantly lie in their advertising and break federal laws regarding discrimination. There are other, better, more professionally run places nearby to spend your money.

I booked 2 nights, but decided not to stay on the 2nd night. I called ********** to refund the issue and when I finally got a live person from the Philippines, they told me that they were able confirm they could cancel the 2nd evening as long as the Manager of American Inn in North KC would agree to it. I cancelled the 2nd evening because there was feces & semen stains on the bed and the towels. The toenail clippings and smell of smoke were just icing on the cake. The manager first told me that she wouldn't cancel the 2nd evening unless she could validate the stains I was talking about. She then said that she wouldn't refund it because I was lying about the stains and that she could find none. She told me wanted me to get the remaining things in my room and get out. When I attempted to re enter my room (after her watching me walk down the hallway) with my key, it was deactivated. I asked why I couldn't get back in my room and she stated ”I have DNR'ed you!” Which means do not return. I said that would be no problem. She was absolutely angry that I accused her establishment of being dirty and let me know that. I said that I still need to get in my room to get my things and she slammed a new key card on the counter and said ”You've got 15 minutes, then I want you out!” I asked where there approval from the Health Department was posted and was told that they did not know. At no point and time did she ever apologize, offer a refund or agree to let me show her the stains in the room that I was talking about. Eventually I convinced the handyman to go in there with me to look at the stains and took pictures. To his credit, when I showed him the stains, he was quiet about it, but apologetic and agreed that this was bad & they were definitely there. He did tell me that although he admitted seeing the stains that there was nothing he could do because he was not the manager. After coming back with evidence of the stains, she then said she would not refund the room because I waited too long to tell her. I told her that I came by the front desk twice and there was no one present. She told me I was lying about that too. Then I was told they would not refund the room because they just don't give out refunds. It was clear at this point that no matter what I could prove, she would find another reason to say no. I wanted to call the police, she threatened to do so herself and I told her that would be best and I would like them here. The Health department was going to be my next request once the police arrived. She said she was calling the police, so I waited. I waited. I waited so more and no police. I asked her if the PD gave her an ETA on their arrival and she said she never called them & did not want the police here. I asked her why and was given no answer, but instead given a form to fill out requesting a refund from her manager. I complied and left.

I traveled to NKC for business. Stayed Sunday - Friday. Customer service started out amazing - with Samantha at the front desk, she was Amazing, along with the only lady working the breakfast. She was blonde with glasses and a ball cap. She had hot breakfasts out and ready 3 of the 5 days I was there everything was ready - (dishes, silverware, coffee, creamer, etc. ) on day 2, different scene. (I know this strange to write about - but you take for granted every hotel stay when everything is there- and I never write to commend them. When there's no coffee , plates, spoons, creamer etc.. it's noticeable) day two - It was 8 am - coffee was out, creamer was out, no breakfast ready - no bowls for the yogurt - etc. rang the bell, and waited. Another guy walked up and said ”where's the food” I said .. not sure, maybe it's over and that's when he said ”it's only 8” light skinned black woman came out and asked what we needed - when I asked for a bowl she said ”they're over there” I said I looked, and they are out. She just seemed like she was alone and very disorganized. She pulled the front desk person over for help and a guy from behind the kitchen stepped in. Just seemed like on the days that the lady with the glasses who seemed to have mobility issues, wasn't there- nothing was correct- coffee out, or no silverware etc. on day 4 , needed assistance at the front desk and no one is ever around during the day - my husband had to walk to Aloft Nextdoor to ask them to have the maid replenish towels and refill the shower soap. On another day I wanted to purchase something from the snack bar and again- no one at the front desk. Over all, property is beautiful, fairly clean and new. Think the a.m. staff needs work - compared to the night staff. In the early evenings I see the housekeeping constantly cleaning the lobby and common areas , front desk girls and Samantha are cheerful and always there- but during the day the a.m. staff - (with the exception of that one little lady with glasses working the breakfast) all seem a little lazy and hiding out someplace else. I love this hotel brand, but will either stay at the aloft or the element in overland on my next stay.

Got to our 1st rm there are stains all over the floor, fluids on the couch side table & wall, food on the floor, liquid stains on the walls, the wood was chipped, dirty table. 2nd room all that plus dried spit on side table. 3rd room was clean but the floors and the walls were all still stained, dirty and their was blood on the door coming into the room! The original cost of our room was 199 the room they upgraded us to was 350. There is NOOOOOO way either of those rooms were anywhere near worth the price they are currently charging for them. They admitted they need to remodel but that doesn't explain the over all filth and it doesn't explain why they are still charging the same price for those rooms. If it would let me share pictures I would because it was awful! I am very disappointed. This is were we spent our honeymoon & we loved it. We've come back multiple times since with no issues but will not be returning until they fix these issues. It was just disgusting! I am very disappointed with this whole experience it really saddens me.

Nearby Kansas City destinations are easily accessible for guests.Corporate travelers staying at the Holiday Inn Express ® & Suites North Kansas City hotel enjoy quick and easy access to l-29 for simple navigation throughout the city. If you’re in town for a special event or business function, the Kansas City Convention Center is a short distance from the hotel making us a top choice for convenience and comfort. Stay productive while on the road with complimentary Wi-Fi and a 24-hour business center with free print and copy services and free local fax as well.A fun getaway is just 10 minutes away from this Kansas City area hotel. Spend the day at Worlds of Fun Kansas City Amusement park and experience thrilling roller coaster rides, live entertainment and plenty of other fun things to do. The nearby Sprint Center located in downtown Kansas hosts a calendar full of events annually, so there’s sure to be something for you.Guests love the convenient hotel accommodations and modern amenities of this North Kansas City hotel. Our Indoor Saltwater Pool is now open after a brand new renovation. Be sure to visit us again in February to see our new look! 24-hour fitness center and 24-hour business center. The popular Express Start™ Breakfast Bar serves up delicious hot items like scrambled eggs, cinnamon rolls and fresh coffee daily, so you can start your day feeling energized and refreshed.