Popular North Hertfordshire District 4-star Hotels

Paid £93 for double room breakfast included. Satnav takes you straight to it. Easy parking VERY unusual check in. You have to go to the restaurant on high street. We thought it was called bella vita 🤔 but it's actually a taco restaurant. You go in there, then have no idea where to go as no signs inside the shop? It was only as another couple were stood there looking very confused too, a lady working behind the food counter came over and took us all behind some weird saloon doors into the back room! ...it felt like you were in some sort of escape room as boxes etc everywhere? She asked me to pay which I then replied I have already...months ago. She said oh yeah...it just made me think I wonder how many people have paid again by accident. I had to ask her about breakfast to which she replied. There won't be any as we are so booked up 🤔 so I said well we were expecting it as when I paid it was included in the cost. She told me to text her my bank details and they will refund me some money for the 2 breakfasts... 5 days later still nothing. Room basic but clean, smell from drain in toilet. VERY dated but we expected that by the other photos people have uploaded online WOULD REALLY LIKE THE REFUND FOR BREAKFAST?!

Comfortable room in budget hotel, with generous complimentary breakfast and friendly, helpful staff (who ordered oatmilk especially for me!). This was my first ever business trip away from home and I don't drive. I had fears about my stay but they were all unfounded. Manager Ann really helped me feel welcomed and looked after. Thank you!