Residence Inn North Conway

This is our tenth year coming to the Residence Inn- North Conway. Kristen R. and the majority of staff remember us. They always make us feel welcome-- it is like staying with family. The hotel is always immaculate and always feels like our home away from home. Recently, a lot of newer hotels have been built in the area but the Residence Inn stands out. The hotel includes great home-like details, such as s'mores making kits for the fire pit at night and a movie showing for the kids on Saturday nights.

Upon check in the room was ready (5PM) which was great. We get to the room and I showered after a day at Storyland. I noticed there was a used women's razor behind the curtain of our shower. I do not think it is much to ask for housekeeping to clean the entire shower. I mentioned this to the front desk staff and they noted it but did not check in the remaining day and a half we were there regarding this. The couch in our common area was dusty and not vacuumed. My only additional feedback on cleanliness is something that really needs to be rectified in the fitness center. To not have any cleaning products or working wipes to wipe down machines is something I have never seen in any hotel or gym that I have been to. The outdoor firepit was something we hyped up to our kids for the whole week. They were very excited for some Smores. When we arrived a couple had decided to turn it into their own smoking area. This is less to do with the hotel but that couple was there the entire two days smoking cigarettes. We had to go inside as we do not want our kids around there. The breakfast staff was great to our kids. They cleaned a table for us on arrival on first day, provided a booster seat, and even gave my kids stickers which was their highlight. I will likely give this hotel another chance given location but felt compelled to write this review given the cost and deliverance of the experience.

Fantastic Location and great resort in the Mountains. Thank you Kristen P for all youre hospitality. We look forward to seeing you again. If you haven't tried the Norh Conway area , come check it out.

The staff at the hotel was very friendly. My husband and I got to talking with kitchen help, Kristen, in particular and another older woman were very hospitable and friendly. Great location with lots to do. Clean and convenient room we stayed in. Thumbs up!