Element Chelmsford

Location: Centrally located near highways, gas stations, fast-food restaurants, and supermarkets in Lowell, offering convenience for travelers.(based on 1 review)

This is a very nice hotel with minimalist yet comfortable rooms; we had a one bedroom suite and as requested, got a quiet spot at the end of a hall on the top floor. We were there for one night -- a memorial gathering for a family member who passed away several months ago-- I told this to Stephanie at the front desk a few days before when I called, and we were so touched to receive a warm personal note from her and a small basket of snack goodies in our room when we checked in, it really was a nice touch. Our room was very clean and seemed done over recently, the a/c system was quiet and efficient. Breakfast was a very nice surprise, fresh omelettes and french toast made to order and a nice selection of continental breakfast type foods, the area was clean and well-stocked. However, the mattress was VERY soft and the pillows were flat as pancakes, way past their "sell by dates" and made for an uncomfortable night for those of us with back issues. But the biggest negative keeping us from giving this five stars was the incredibly sour and sullen staff at check-in and checkout. No greeting, no smile, no welcome, no acknowledgement of Marriott Titanium, nothing. Different staffer, same treatment upon checkout, no "how was your stay" or "hope to see you again"... this could easily be a five-star property with more attention to the customer experience and bedding! And please, hire more "Stephanies"! :)

Front office manager and all staff are amazing and super friendly. Go beyond in making sure trips are great