North Charleston Marriott

Convenient Location: The property is praised for its proximity to the airport and availability of a shuttle bus service.

North Charleston Marriott delivers above and beyond our expectations. The hotel is close to the airport and the train station. It was renovated a few years ago, but it looks like it was only a few months ago. It has extremely comfortable, tasteful interiors and exteriors, with beautiful architecture. The management is to be congratulated on the maintenance and cleanliness of this property. Complimentary shuttle service is provided to and from the airport and nearby locations. The room is spacious and comfortable, bright, with good decoration and very well maintained and clean, the bed is excellent, cable TV and fast Wi-Fi. The bathroom is bright and clean, illuminated mirror, good shower with good amenities. The hotel has a beautiful swimming pool, with tasteful outdoor gardens, a well-equipped fitness center, restaurant, bar and the M club lounge. Breakfast is very well served in the main restaurant and in the M Club lounge, both with quality and good options. The team is extremely helpful, with emphasis on the Front Office Manager Mr. Daniel Montolio, he went above and beyond in the service and in trying to make me feel special in this wonderful hotel. I recommend it. Very good cost x benefit.

Not Again – Disappointed and Disrespected As a Lifetime Platinum Elite member, I’ve come to expect a certain level of recognition and service; this property delivered neither. From the moment we checked in, the experience was underwhelming. I was told we received an upgrade, only after I asked, but it turned out to be a standard King room. When I followed up, I was informed we were actually “upgraded” to a concierge room. I asked what that meant, and the front desk associate blankly responded, “Nothing.” She was right. As a Lifetime Platinum Elite, I already have access to the M Club, so this so-called upgrade was meaningless. To make matters worse, I was charged $10 for parking, a charge I’ve never encountered before at my status level. After some back and forth, they finally agreed to credit it back, but told me it would count as my $10 welcome gift. So much for loyalty perks. The hotel itself is thoroughly mediocre, and if you have any sensitivities or allergies, beware: the entire property, including the M Club, is saturated with a heavy masking fragrance that made me nauseous. Overall, this hotel feels like a cash grab with no appreciation for loyal guests. I couldn’t wait to leave, and I won’t be returning.