Crowne Plaza Charleston Airport - Conv Ctr

Great

$16 for breakfast buffet, consisting of powdered eggs unripe fruit and terrible bagels. Avoid at all costs. Complete rip off. I mean it's a joke. What else if there to say? If they want to retain customers, do a good job. End. Fini. Never again.

The beds were very comfortable, the staff was pleasant and the room/property was very clean & tidy. The pool area was also nice for us to hang out in. We stayed here with another couple for High Tide festival and it accommodated us perfectly for our needs. We would 100% stay here again.

Cons: I called for a shuttle and was told where to stand and that they would be there in 10 mins …40 mins later no shuttle. I called back and was told the driver just came from there and picked up others but how If I was left? The “return” to pick me up in the same spot I’ve been in and miraculously “find” me….. The rooms are old and worn! I was given a room that was equivalent to an inside stateroom on a cruise ship. There was one high corner window that was a short square with these long drapes The lighting was dark due to the lamp shades in the room and the flickering bulbs. The headboard was peeling everywhere and had what looked like a knife slash in it, the nightstand had cracks in the wood and there was only one small round mirror above a dresser in site. Upon calling to the front desk to ask for a room change I was told by Marvin that if I called back at 330 there would be more available and they could change. So I waited….i had an event to attend so was pushing time…. I called and the lady who answered told me that all the rooms headboards look like that and I should’ve been told this by Marvin. They said they were waiting for new ones to come in……… Ladies the one full length mirror in the room is inside the closet on the back of the door and it’s a very narrow one so good luck on the fit checks! I had a hard time getting room service on my 3rd day here and was told that the restaurant was packed they don’t always have room service it depends on the kitchen and that the waiter/waitress in restaurant is the same one who delivers to rooms….seems odd to me but okay . I came down to get my breakfast and found one man sitting in the restaurant …..I searched for the crowd of people only to not find them. At this point I’m just over the stay and would never trust another Crowne. If I come back to Charleston I wouldn’t stay in this area either it just seems to be the norm of what you’ll find in this area. I’m super disappointed and just not what I would have expected! SN: the photo of the restaurant is the real time picture of the full restaurant that kept them from answering the phone . I was told the people all left….took me 3mins to get from my room down there..

I checked into the Crowne Plaza Hotel 2-13-21 at 3pm. The hotel was contacted prior to my arrival for Valentines Day instructions, if you will. The plan was for the staff to put a bottle of red wine in my room along with a dozen of roses that I had delivered earlier in the day. However, after I arrived and went up to the room is when I noticed that the wine and roses were not there. Secondly, after getting out of the shower I noticed roaches on the dresser. Once I noticed the roaches, I took pictures and notified the front desk. The front desk attendant immediately switched our rooms. Lastly, we never received any room service over the weekend. Our room wasn't given fresh towels or linen until I asked, after being there for 2 days. For this experience I give the lowest rating possible