Bethesda North Marriott Hotel & Conference Center

it’s was awesome! I have a great time with my fiancé. The room was clean and lovely.

We called the hotel and were transferred four times – from sales to the front desk to guest services – before we were lucky enough to reach Maxx. While other staff members were quick to pass us along, Maxx was so friendly, lovely, and genuinely helpful. She took the time to listen to our situation and went above and beyond to assist us instead of just transferring us again. Maxx showed incredible initiative – she even gave us her email and additional contact information, things she didn’t have to do, just to make sure we were fully taken care of. Thank you again, Maxx, for your kindness and professionalism – you made a very stressful experience so much better and completely changed our concerns about staying at this hotel. Also, just a note for anyone booking: the central reservations team told us there are no connecting rooms at this hotel, which is absolutely incorrect. There are actually a variety of connecting room options available, so be sure to call the hotel directly rather than relying on central reservations.

We stayed here for a week and while we did enjoy parts of our trip, there were definitely a few bumps along the way. When we first arrived, we were given a room (737) with a non-functioning AC and open panels, not ideal, especially with a young child. Thankfully, the staff moved us to another room, though it was much further away, which added a bit of inconvenience. The second room (749) was better in terms of condition, but we ran into ongoing issues with housekeeping. Despite requesting daily service, the room often wasn’t properly refreshed. Simple things like having enough towels or the basic items we needed for my child were often missing, which created unnecessary stress, especially around bedtime. On the plus side, the hotel itself has potential and the staff were generally polite and tried to help when approached. However, consistency and attention to detail, especially for families with small kids, could be improved. Would I stay again? Possibly, but only if these issues are addressed.