Crowne Plaza North Augusta

We have hosted an event at the Crowne Plaza in North Augusta for several years. The staff always goes above and beyond to make sure all of our guests are well taken care of and our needs are met. Jessica makes it a breeze to make the event orders come to life and Josh is Johnny-on-the-Spot to see that every table and chair is in place - and with a smile! What a team the two of them are! The A/V services of Encore are exceptional as well. The CP is clean and up to date - I couldn't ask for a better place for a professional venue or a better team to work with.

I travel for business and I am a Hilton girl through and through! I’ve never give IHG much thought until I ended up in the worst situation with Hilton. Last minute, Hilton had to switch my hotel as they had an emergency and the hotel they switch me to was dirty and had *gasp* cockroaches!!! After one night, we checked out and I googled “nicest hotel in Augusta” and that is when my journey with Crowne Plaza began. I booked it and showed up right after check out knowing full well that they had no reason to let me into my room, but I was there on business and my family would be misplaced while I worked if they didn’t have a place to go. When I say the best customer service I’ve ever experienced in a hotel, I mean it! They bent over backwards and were so incredibly welcoming. I wish I’d gotten the names of the ladies who helped us with check in, but every day was pure gold! Evette checked me out and she was so helpful and friendly and give them all a raise! Beautiful hotel and the cleaning crew did their job to a tee! The food was delicious in the restaurant. The rooms were tidy and smelled nice. I thought I was a Hilton person, but IHG surprised the heck out of me. Thank you so much for having us. What a lovely experience!

Rooms are always clean, food is delicious, and the staff is so friendly! In walking distance of several bars, restaurants, and stores. We come here yearly for our ABA retreat and cannot recommend them enough. You will not be disappointed!!