Embassy Suites by Hilton Norman Hotel & Conference Center

We enjoyed our stay at this establishment.

Courtesy with a smile in the front desk feels you comfortable and concerns of an exciting stay with all available activities to relax and enjoy the restaurant and bar.

The staff was very helpful and the hotel was very clean! We would definitely stay again!

Nice stay

The first two rooms that we were given were occupied; walked in on the people in the room. Third room was not a double; got it correct on the fourth room. Manager the next morning was very apologetic and gave us points but was unable to refund the room.

Left message to be contacted by a manager due to a reservation issue. Never received a call back. Contacted Hilton directly. That was a waste of time. They allegedly “contacted” the hotel for me. Highly doubtful. Gold member of Hilton. Transferring my business to Marriot.

The property is near various eating and shopping businesses. However, the hotel should have a kiosk/flyer that lists out what is nearby and what the businesses have to offer. Upon check-in, I was asked if I would be parking a vehicle on the property. And if so, would be assessed a $12/day parking fee. She also stated they don't have parking stickers (so no way to know who has paid and who has not). I do not recall anything regarding a parking charge when I booked the stay. Furthermore, the parking lot is a wide-open, single story with PLENTY of spaces, so unsure WHY a hotel would charge in these situations. I know there are hotels that charge but that usually happens in densely populated areas such as downtowns or near entertainment venues. While the bartenders were SUPER friendly and accommodating, the food offerings during the "free" Happy Hour were very lackluster (Gardetto's pretzel mix, potato chips, Crudités, humus). It had been about 6 years since I stayed at an Embassy Suites property but I recall the Happy Hour being much more "robust" in food offerings. So what was offered was quite disappointing. Lastly, the indoor hot tub chlorine levels were very off. The chlorine was so intense that it caused burning eyes after only about 5 mins. We specifically booked this property because we wanted a hotel with an indoor pool and hot tub. Due to the excessive chlorine, our relaxation efforts were not as pleasant or desirable as we needed. Breakfast: FANTASTIC!!!

Room was good but there was a sewage smell coming from the shower drain. Staff is friendly and helpful. Breakfast is good.

Carpets are dirty… overall it’s time to update and clean.