Candlewood Suites Bloomington-Normal

Candlewood Suites Bloomington-Normal Reviews

Candlewood Suites Bloomington-Normal

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Candlewood Suites Bloomington-Normal
Candlewood Suites Bloomington-NormalCandlewood Suites Bloomington-NormalCandlewood Suites Bloomington-Normal
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1 night

Candlewood Suites Bloomington-Normal Guest Reviews

4/5
Very Good
2 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(2)
Positive reviews(2)
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Aug 1, 2024
The pillows were the and bed were the best ever and I plan on get every chance I get to get away from a certain person they are very professional there and respectful I definitely planning on going back august 11-12 can’t wait I’m so excited to spend time with the love of my life Joshua sell us forever
Guest User
Stayed in Apr 2023
Couples
3.0/5
Posted on May 31, 2023
Hotel was “ehhh”, probably wouldn’t stay again. Showers were low flow shower heads and honestly, one of the worst hotel showers I’ve ever used. The gym only had one working cardio machine of the 3. I reported the other 2 broken on Sunday, when we left Wednesday both were still broken and no out of order sign. Hotel was quiet and staff wasn’t around much; coffee offered but not complimentary. There are far better places to stay in BN.
Response from Property: Hello, thejohnsons556 Our staff loves checking reviews and using them to improve in future stays. Thank you for taking the time to leave us your impressions. Thank you for having our Candlewood Suites Bloomington-Normal as your primary choice for accommodation. I fully understand how you feel about not receiving the quality of service you expected. We are very sorry for that. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service