Courtyard Bloomington Normal

I originally booked a room with 2 queen beds, but upon arrival, I was given a room with 2 double beds. It wasn’t a huge issue since we were staying for 3 nights and I was tired from a long drive, so I didn’t say anything. When we got to the room, the door was very difficult to open — we had to push hard just to get in. Again, not a big deal at the time. Once inside, I noticed a stained grey cover on the bed, which we ignored because we were exhausted. However, I then saw that the pillowcase also had a stain, which was disappointing. The next morning, I let the front desk know. They were extremely apologetic and kind, which I appreciated. Later that day, I went to the pool and saw a bowl in the water. I handed it to the front desk, and again, they were very apologetic. One of the staff even went to the pool to double-check that nothing else had been left behind. On Saturday, I met a lovely housekeeping staff member named Monique. I explained the issues with the bedding to her, and she immediately took care of it. She changed the sheets, replaced the pillowcases, and gave the room a thorough cleaning. She did an amazing job, and I truly appreciated her help. I chose to stay at a Marriott because they usually never disappoint. While the staff here was absolutely lovely and doing their best — especially during a busy weekend — the cleanliness and room issues were unacceptable. I may think twice before booking here again.

Nice convenient location. Easy off and on the highway. Lots of dining choices nearby. Make sure you watch out for the geese during the spring-they do warn you. Lots of geese nesting in and around the parking lot.

was here only from midnight to 7am. People at the desk were nice at check-in and when we left. Older hotel, rooms in need of updating, but the facility was clean.

Okay place to stay Good location. Friendly staff. Room was worn out, cigarette burns on furniture and walls, drapes torn. Slightly noisy from outside sounds. Elevator inspection is a few months past due. Refrigerator not good, you have to push a reset button to turn it on for 2 hours at a time. That’s tough when you are there for 4 days and can’t constantly monitor that. Was expecting a little more for the money and the name.

My child got sick, and I couldn't make the trip, so I had to cancel within the 24-hour period. I understand that there are cancellation policies, but I've stayed 25 nights so far this year at Marriott properties and asked for an exception. Management showed no sympathy. I didn't even get credit for the night in my Bonvoy account.

For the money that you payfor this hotel room I was Not impressed. No free continental breakfast, the shower had dried boogers and old soap close to the shower head, only 3 towels and not very clean room. There was also lights that were for bedside light with no light switch on the wall... they were mounted with switches themselves and were plugged in, but no wall switch to keep them on... all the other creature comforts. Single serving coffee, creamer, sugar and got a great room close to the elevator but the door was really flimsy and could hear everything and everyone while i laid on my bed over 8 foot away.