Courtyard Bloomington Normal

I originally booked a room with 2 queen beds, but upon arrival, I was given a room with 2 double beds. It wasn’t a huge issue since we were staying for 3 nights and I was tired from a long drive, so I didn’t say anything. When we got to the room, the door was very difficult to open — we had to push hard just to get in. Again, not a big deal at the time. Once inside, I noticed a stained grey cover on the bed, which we ignored because we were exhausted. However, I then saw that the pillowcase also had a stain, which was disappointing. The next morning, I let the front desk know. They were extremely apologetic and kind, which I appreciated. Later that day, I went to the pool and saw a bowl in the water. I handed it to the front desk, and again, they were very apologetic. One of the staff even went to the pool to double-check that nothing else had been left behind. On Saturday, I met a lovely housekeeping staff member named Monique. I explained the issues with the bedding to her, and she immediately took care of it. She changed the sheets, replaced the pillowcases, and gave the room a thorough cleaning. She did an amazing job, and I truly appreciated her help. I chose to stay at a Marriott because they usually never disappoint. While the staff here was absolutely lovely and doing their best — especially during a busy weekend — the cleanliness and room issues were unacceptable. I may think twice before booking here again.

The first room the fridge did not work and the lamp on the wall was falling off. Had to change rooms then the air conditioning in the second room didn’t work.

was here only from midnight to 7am. People at the desk were nice at check-in and when we left. Older hotel, rooms in need of updating, but the facility was clean.

My mom and I stayed here for a one night stay. While I was here for the Special Olympics Illinois State Basketball Tournament. We were on the 2nd floor and a nice room. The beds were very comfy and clean. The staff were very friendly and nice!!!!

My child got sick, and I couldn't make the trip, so I had to cancel within the 24-hour period. I understand that there are cancellation policies, but I've stayed 25 nights so far this year at Marriott properties and asked for an exception. Management showed no sympathy. I didn't even get credit for the night in my Bonvoy account.