Netanya Noosa Beachfront Resort

Extremely Disappointing Experience – Would Not Recommend We had a confirmed booking, even verified over the phone, but while en route to Noosa we were abruptly notified that our reservation had been cancelled—without so much as a courtesy call from the hotel. The lack of communication was appalling. When we reached out, the staff showed no empathy and offered minimal assistance. We had to make the calls ourselves to understand what was happening. No sense of care or responsibility. Apparently they were on two calls at once at the time of our booking, even though we had a booking confirmation and paid. We ended up paying significantly more for last-minute accommodation due to their mishandling. The overall attitude of the staff made it clear that customer care is not a priority here. I would strongly advise others to book elsewhere to avoid the stress and cost we experienced.

Let me start by saying we haven’t spent a few hours here and yet I want to live here. The staff can’t do enough for you. I joked “where’s my beer in the fridge?” we went for a walk, we came back and there were treats and wine left for us. The small things! His and hers umbrellas are a nice touch too also a beach bag and hat to keep. Super clean and modern suite..love this place !

The main reason we booked this hotel was its inclusion in Amex’s Hotel Collection. Although the location was perfectly beachfront, there were some disappointing amenities and experiences that should have more transparency and flexibility. It was almost 9pm when we arrived and ended up driving up the hill into the residences as the signage is easy to miss and driving on one way streets on the opposite side was the most daunting task of our trip. When the front desk emailed the day before prior to arrival, it indicated that our 2 bedroom apt (originally booked as a Hasting) was a “beachfront apartment”. Considering it was low season right after the cyclone passed and we checked in on a Tuesday, our hopes were high that the room upgrade was granted. Upon entering the apartment, it was clear that this was not the case. In the Amex letter describing the benefits, it furthermore listed that the amenities of the resort credit were already pre-determined: rental/use of the cabana and wooden games, 4 coffee vouchers for up to 5 AUD, a netanya hat and beach bag. These offerings don’t seem commensurate to the typical $100 USD resort credit offered at other locations. We would have appreciated an alternative as it was raining during our 2 night stay and option for food/beverage credit instead of merchandise. Beach towels and extra blankets and pillows were plentiful in the cabinets however the bath towels were not. The following morning, we noticed that the housekeeping carts were essentially locked cages of towels; bit bizarre as there were more beach towels than bath towels. We did appreciate the late checkout which was one of the Amex benefits.

We keep coming back every March and love it, great pool and right on the beach and Hastings Street. Perfect spot to enjoy all Noosa offers. March is an excellent time to go as the weather is always warm and the nights are not too cool. We will keep coming back

As usual a great experience - the location is perfect, the staff and service are amazing, and the rooms top class. We have been coming to Netanya since the 1980's and have seen it in all its iterations - the current one is its best yet and we look forward to another visit in 2026.

Outstanding location!