Cafe & Chiisana Yado Nodoka

I made a reservation on trip.com, but the website didn't mention any restrictions such as a 10pm curfew or shower hours, so when I arrived there, I was told that there were various restrictions. First of all, the check-in time is written on the website as 16:00 to 6:00 the next day, and just to be sure, the expected arrival time is ``between 21:00 or 22:00'' around 18:00 on the day. When I informed them, they responded by saying, ``Basically, the check-in time is now (6:00 pm).'' I had an accident on the way and arrived at about 23:15, and I apologized for being late again at about 22:00, but when I arrived, the male owner's face clearly looked like he was in a bad mood. did. The female owner explained it to me in a good manner, but the content was “Curfew is 10 p.m. You cannot use the shower at this time because it will disturb other customers, so please refrain from taking a shower tonight and use it from 6:00 in the morning. Breakfast is served at 7:30 a.m. You can use the washroom, but please be quiet as it is a shared base. Bath towels are available for rent and are not provided in the room, but how many do I need? ” It was a rule. I had to leave at that moment due to work, so I went out alone to avoid inconveniencing others, and when one of us was about to lock the door, the male owner secretly appeared at the front door. I asked her, "What do you want to do?" It is the customer's freedom to go out, and if there is a curfew, I would like to know in advance whether it will be posted on the reservation site. When I told them that, the reason it wasn't written was that the inbound reservation site was responsible and had nothing to do with the restaurant, and I was told to contact the site if there was a problem, as if the site had posted the information on its own. It was said in a way that seemed to be there. Moreover, it was difficult to cancel on the day of the event or find another place, and it was impossible to negotiate because of the disruption to the schedule. If I had known in advance, I would have booked a place that didn't have a different curfew, but I was told this on the day of the event, and they treated me as if it was my fault, so I ended up not being a customer much, either on vacation or on a business trip. I didn't feel like I was there. The words written in the introductory pamphlet will definitely not convey the feeling of ``please relax and enjoy your stay.'' Rather, follow the rules like at school! ! "Please be careful in your actions, speech, and where you step." It's not that I can't imagine why they would ask the store to accommodate their customers, but it's probably because it's a family business and they have work to do the next day, so they can't wait until late to take care of customers. However, if you think about it from the perspective of a guest who stays without informing them in advance and is in a position where they have to negotiate various things, I think it's a bit unfriendly. When I finally checked out, the police asked me to take a copy of my residence card if I could, but I asked for their cooperation, and I was like, ``I'm the police, so what right do I have to take a copy of my residence card?'' I declined, but I thought that my heart was still not ready to provide services here, or that I was being treated special because I was a foreigner. On the first day, I slept on the bed without showering, and my feet were so cold...The bathroom, washroom, and toilet were shared, and a toothbrush set was an extra charge, but if I didn't ask, they wouldn't show me around. . I wanted to spend time in beautiful Hokkaido with a warm feeling, but I was a little disappointed. Fortunately, breakfast was included and the coffee was delicious, so the second star is for the breakfast. I hope this information will be helpful to everyone who has high expectations for Niseko, Hokkaido.