The hotel is very good, but it lacks quality compared to the price.
1. Ctrip does not provide airport pick-up and drop-off services. For such an expensive hotel, guests should be informed of transportation methods in advance. I asked Ctrip customer service one day in advance, and they told me it would be 120 US dollars, or I could ask the hotel to take a taxi. But the journey is quite far, it takes 1.5 hours on a mountain road. It was my first time to visit this place, it was a foreign country, I was not familiar with the place, and I didn’t feel that I was enjoying the service of a hotel that costs more than 10,000 yuan a night.
It cost 2,000 yuan to book a round trip car, and I didn’t plan for the extra expenses in advance.
2. Ctrip’s bookings do not include any activity packages to help customers better enjoy their vacation. I asked the customer service in advance about the hotel's activities. The customer service said that they would introduce the hotel and give us a book to read after arriving at the hotel. Most of the charges were charged and they did not teach us how to choose. It was not as amazing as what was said online. The service was all like home away from home. I have to call you to communicate and ask. If you don’t think of it or understand it, you won’t be able to play.
3. There are so many people these days. The flight was scheduled for 6:40, but we didn’t get a late checkout. The hotel wouldn’t tell you in advance or ask you where to go. It just introduced us to a restaurant for lunch, and didn’t help us with what we should do. Other activities to pass the time.
Overall, for this price, service flexibility needs to be greatly improved, and Ctrip bookings also need to provide packages to guests, especially airport pick-up and drop-off services. Later after I booked, I also saw that the hotel had slightly reduced the price by tens to more than 100 yuan. It was really an unpleasant memory.
4 Reviews