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Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1026)
Positive reviews(1014)
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Negative reviews(12)
Quest Forth
Guestroom - Garden-View (2 beds) (West building)
Stayed in Jul 2024
Other
6 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Absolutely amazing! Beautiful hotel and for a fantastic price. The hotel is located in the old downtown of Ningbo which is a lively and busy area but you would never know that from inside the grounds. It’s like a park. There are beautiful walkways and gardens, pagodas you can sit in with fishponds and swings…stunning. The interior of the hotel is traditional Chinese and is grand. The service attitude is wonderful and everyone is so helpful and kind. My only suggestion would be to include a breakfast coupon with all room purchases, even if someone just wanted to grab a coffee in the morning, since this extra thing would be an absolute cherry on top of the whole experience. Other than this, I can say for certain I will stay here again!
6/8
Response from Property: Dear guest, Thank you very much for choosing Ningbo Xinzhi Hotel and sharing your stay experience! Every word of your affirmation makes us feel honored and inspired, and makes us more determined to pursue excellent service and quality. Because, your satisfaction is the greatest return of our efforts, but also our service quality continues to improve the power source. We pay attention to every detail and strive to provide you with a comfortable and warm stay, our goal is to let every guest enjoy the comfort of home. Finally, thank you again for your support and love for us. We will continue to work hard to become the ideal choice for you to relax and enjoy your stay in Ningbo.
Jannik_qm1946
Guestroom - Garden-View (2 beds) (West building)
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 10, 2024
We booked west building, were moved to east building. Unfortunately every room in east building smells with cigarettes, so I could not stay there. They moved us to Yingbin which was amazing! Thank you again for this amazing hotel and the food is amazing too. The staff is very helpful and kind. We had the most amazing stay of all hotels in China in yingbin. 12/10 points.
Response from Property: Dear guest, Thank you very much for choosing Ningbo Xinzhi Hotel and sharing your stay experience! Every word of your affirmation makes us feel honored and inspired, and makes us more determined to pursue excellent service and quality. Because, your satisfaction is the greatest return of our efforts, but also our service quality continues to improve the power source. We pay attention to every detail and strive to provide you with a comfortable and warm stay, our goal is to let every guest enjoy the comfort of home. Finally, thank you again for your support and love for us. We will continue to work hard to become the ideal choice for you to relax and enjoy your stay in Ningbo.
maxsun234
Guestroom - Garden-View (2 beds) (East building)
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Everything is perfect. Every colleague is serious and responsible. Serve every customer thoughtfully. Help us call a taxi, send express delivery, and do a good job in staying clean. Hydrate the room. The swimming pool is clean and water is provided. I will stay a few more days next time. Ningbo is a very humane city.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and giving us a full review. We will serve you wholeheartedly and wish you smooth work and a happy life!
It's already the end of May, and I don't want to turn on the air conditioner. The room is very stuffy because it's by the lake and the window is on the corridor. I don't dare to open the window for fear of mosquitoes and noise. The bugs that were crushed to death on the bathroom roll must have been dried for a long time. It was not cleaned up, and the paint peeled off the faucet of the washbasin, which directly scratched my hand. I called the front desk to ask for a band-aid. As a result, no one came to ask how the guest was injured until he checked out. The hardware and software were hard to describe. Bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! We are very sorry to bring you an unpleasant stay experience. We are deeply sorry for the problems you encountered. The hotel takes your room issues very seriously. We will continue to strengthen room hygiene inspections and strengthen mosquito killing in our future work. We strive to provide every guest with better service. As for the stuffy room you mentioned, the room temperature at night is significantly cooler than during the day, so we have not turned on the air conditioner. If you have any questions during your stay, we hope you can feel free to contact us at any time. Feedback, we will solve it for you as soon as possible. We look forward to you giving us another chance. We sincerely welcome you to visit again and wish you a happy life!
Aidahezhouwenzhong
Guestroom - Garden-View (2 beds) (West building)
Stayed in Apr 2024
Travel with friends
45 review
5.0/5
Outstanding
Posted on May 9, 2024
The room is relatively large,
Sanitation: Very good,
Environment: Comfortable, the garden design is very good, the breakfast is rich, the restaurant manager specially cooked glutinous rice balls for us, the front desk lady upgraded the room for us, I will come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
Guest User
Guestroom - Near Water (Double Bed) (West Building)
Stayed in Apr 2024
Family
68 review
5.0/5
Outstanding
Posted on May 6, 2024
The overall environment of the hotel and the various facilities in the room are quite good. The breakfast variety is also rich and the taste is also very good. In short, the hotel has a high cost performance and is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
Guest User
Guestroom - Garden-View (2 beds) (East building)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 7, 2024
A low-key but high-quality hotel. The service attitude of the hotel staff is particularly good, and it really feels like home. The hotel is surrounded by water on three sides, the air is fresh, there are lawns, lotus ponds and riverside trails. It is very pleasant to feed the koi by the pond, sit in the rocking chair under the shade of the trees, and listen to the birds singing.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
The stay experience exceeded expectations. The environment is so excellent. The quality of the room is also unparalleled. Today, the newlyweds got married, which was very festive. The hotel's service was also very good. It will be the first choice for staying in Ningbo next time. It is super value.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
Aichiyuyudexiaohai
Guestroom - Garden-View (2 beds) (West building)
Stayed in Mar 2024
Family
17 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The hotel is a garden hotel with a large green area, quiet environment, thoughtful service, complete facilities, comfortable indoor swimming pool temperature, a wide variety of breakfasts, good taste, convenient transportation, right next to the Metro Line 4 station, close to the railway station, Drum Tower, Tianyi Pavilion, Yuehu Scenic Area, City God Temple, Tianfeng Tower and other scenic spots. Line 4 goes west to Dongqian Lake Scenic Area and north to Cixi Ancient City, making travel convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
Savina
Guestroom - Garden-View (2 beds) (West building)
Stayed in Mar 2024
Couples
2 review
4.7/5
Amazing
Posted on Apr 23, 2024
The room on the second floor of the West Building (no garden view 🤦) is small but clean and tidy, and in good sanitary condition. The welcome fruit plate on the first day of check-in was very thoughtful. The main road of the hotel is a bit noisy due to the subway construction, but the West Building is at the innermost and no sound can be heard at all, so it is quiet. We brought our own takeaway and hoped that the hotel could help heat it in the microwave. The housekeeper at the guest center thoughtfully fried it for us and added a few shredded carrots. The service was very thoughtful 👍. The heated swimming pool is also very good, and we had a great time swimming! The only drawback is that the sliding door of the bathroom falls down. It is difficult to pull it back and forth every time and it makes a loud noise, which affects sleep at night. If the door is not closed, the sensor light inside will light up at any time, which is a bit helpless
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for choosing Xinzhi Hotel to stay. It is our greatest honor to be recognized by you for our service. It also gives us great motivation to continuously improve and innovate in our future services. We will also carefully investigate the problem of the sliding door in the bathroom in the west building that you reported. We look forward to your visit again and giving us full marks for your support. We will serve you wholeheartedly and wish you smooth work and a happy life!
Guest User
Guestroom - Garden-View (2 beds) (West building)
Stayed in Mar 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Ctrip pre-booked a 3-day 2-night package for a twin room with garden view. The room is on the first floor of the west building, and the buffet breakfast is also in the west building. Although it was renovated in 2012, the hardware is well maintained and the twin room is relatively spacious. Metro Line 4 is about 5 minutes away from the hotel, making it convenient for travel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Xinzhi Hotel and sharing your stay experience here. From every picture you uploaded, we can feel your deep love and full recognition for us. It is our honor to be loved and recognized by you! I believe that time will allow us to meet again. We will meet again in the future. I sincerely look forward to your visit again and give us full marks for your support. I wish you a happy life!
chengb0128
Guestroom - Near Water (Double Bed) (West Building)
Stayed in Mar 2024
Booked for others
31 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The facilities are complete and the courtyard-style hotel is comfortable to stay in, and the cost performance is super high. Every time I come to Ningbo, I come to this hotel. The receptionist is warm and smiling. Thank you very much. This time I came in a hurry. I will come to Ningbo next time to enjoy it.
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Hello! Thank you for taking the time to give us a full score of support. Everything is just right, comfortable and natural. It's great! The beauty of life has no boundaries. Every encounter will make the beauty more abundant. Therefore, we cherish every guest who chooses our hotel. We hope that you can feel our most sincere heart in every little detail and attentiveness. May you wander on the river bank of happiness!
Guest User
Executive Queen Room (North building)
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 7, 2024
We stayed in the most worthwhile hotel so far, located in a garden, with a 60-square-meter room, and the sound of the words echoed, and they also gave us free fruit. The experience was really amazing. I have to give it a thumbs up.
Original TextTranslated by Google
6/9
Response from Property: Dear guest: Hello! Thank you for taking the time to give us a full score of support. Everything is just right, comfortable and natural. It's great! The beauty of life has no boundaries. Every encounter will make the beauty more abundant. Therefore, we cherish every guest who chooses our hotel. We hope that you can feel our most sincere heart in every little detail and attentiveness. May you wander on the river bank of happiness!
The hotel is very close to Cuibaili Station and is convenient for transportation. The room is spacious and clean, and the housekeeping is timely every day. The scenery in the courtyard is pleasant, and the front desk service is thoughtful and meticulous. The breakfast is very rich and lasts for a long time. It is an excellent living experience!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly and wish you smooth work and a happy life!
Guest User
Guestroom - Garden-View (2 beds) (West building)
Stayed in Mar 2024
Family
7 review
1.0/5
Posted on Apr 5, 2024
The room was adjusted without the excuse of upgrading. When we asked, they said there was no room. We changed to a room on the first floor closest to the road. The next day, we found a huge spider. We asked the front desk to call someone to catch it. After a long time, they couldn't find it and had to spray a lot of insecticide. The smell was pungent. We had to check out directly. There was no apology or explanation, and the service was zero. The bathroom in the room did not match the picture.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry for the unpleasant stay experience you have. We are deeply sorry for the problems you have encountered. The hotel attaches great importance to the room problems you raised. In the future, we will continue to strengthen the room hygiene inspection and mosquito control work, and strive to provide every guest with better service. We look forward to you giving us another chance. We sincerely welcome you to come again and wish you a happy life!